CLINICAL SUPPORT - HOME CARE | UM HEALTH-SPARROW

Essential Duties

• Receives, delivers, and records messages/phone mail from patients/families or Associates to appropriate personal in a timely manner using appropriate telephone etiquette.
• Manages the Daily Activity Logs (DAL’s) of all Associates providing direct patient care to ensure concise patient care statistics and fulfillment of scheduled visits (frequency).
• Verifies and enters patient discharges into the Agency computer system when applicable.
• Performs general secretarial/office duties.
• Initiates and tracks insurance authorization as required by payers.
• Affords assistance in various audits to ensure agency is meeting regulatory and accrediting standards and relays to appropriate manager when audit variations are noted.
• Maintains medical supply inventory, which includes ordering, stocking and supplies filing.
• Affords assistance with clinical scheduling.

Job Requirements

• General Requirements: None
• Work Experience: Minimum of two years of previous clerical/secretarial experience.
• Education: High school diploma or GED.
• Specialized Knowledge and Skills Required: Demonstrated extensive computer skills, demonstrated interpersonal/communication skills, verbal and written, demonstrated ability to work independently and prioritize workload, assures confidentiality regarding sensitive materials.
• Preferred: Associates Degree, Previous experience in a health care related field, Microsoft software experience.

Requirements

• Job Family: Administrative/Clerical
• Shift: Days
• Facility: Sparrow Home Care
• Experience Level: Under 4 Years