Clinical Supervisor, Virtual Clinical Operations

About the role

Interwell Health is a kidney care management company dedicated to reimagining healthcare. We partner with physicians to set the standard for the industry and improve patient lives. This role is part of our Virtual Clinical Services team, which provides coordinated assessments, education, care planning, and targeted interventions for patients across multiple states through telephonic and virtual care models.

Responsibilities

• Provide leadership, coaching, and development for all direct reports to maintain an engaged and productive workforce.
• Monitor, supervise, and balance workflow of the interdisciplinary virtual clinical care team.
• Ensure adequate staffing levels and manage clinician schedules to meet patient demand and needs.
• Partner with managers to set, communicate, and monitor clinician performance goals, ensuring alignment with program objectives and quality standards.
• Provide ongoing coaching, constructive feedback, and performance support to clinicians, proactively addressing performance issues and identifying opportunities for improvement, growth, and professional development.
• Foster a collaborative and inclusive team environment among direct reports, practice partners, and internal stakeholders, where individual differences are valued and leveraged to achieve organizational goals.
• Identify opportunities for improving processes and workflows and collaborate with virtual clinical operations leadership and other cross-functional leads to implement changes that enhance efficiency, patient experience, and care quality; monitor the effectiveness of implemented changes and adjust as necessary.
• Conduct regular quality assurance reviews of recorded clinician calls to ensure optimal member experience and adherence to clinical standards; ensure patient interactions meet the highest standards of care and empathy.
• Assist with interviewing candidates and training of new hires.

Requirements

• Associate's Degree or higher.
• Hold an active unrestricted clinical license (RN, SW, RD, PharmD).
• Experience in renal care, chronic disease management, or related clinical care management; telephonic or virtual care program experience preferred.
• Minimum 2 years of supervisory experience, preferably leading and developing clinical teams.
• Proven ability to coach, motivate, and foster a collaborative, high-performing environment.
• Strong ability to analyze performance metrics, patient feedback, and clinical outcomes to identify trends, address operational issues, and drive continuous improvement.
• Proficiency with EHRs, telehealth platforms, and Microsoft tools (or equivalent), with the ability to quickly learn and adapt to new technologies.
• Excellent verbal and written communication skills, with the ability to build and maintain positive relationships with clinicians, patients, and internal and external partners.
• Demonstrated problem-solving, conflict-resolution, and organizational skills, including the ability to manage competing priorities and adapt to changing demands.
• Knowledge of healthcare regulations (including HIPAA), a strong commitment to patient confidentiality and ethical care, and cultural competence when working with diverse populations.

Qualifications

• Experience in renal care, chronic disease management, or related clinical care management; telephonic or virtual care program experience preferred.
• Minimum 2 years of supervisory experience, preferably leading and developing clinical teams.
• Proven ability to coach, motivate, and foster a collaborative, high-performing environment.
• Strong ability to analyze performance metrics, patient feedback, and clinical outcomes to identify trends, address operational issues, and drive continuous improvement.
• Proficiency with EHRs, telehealth platforms, and Microsoft tools (or equivalent), with the ability to quickly learn and adapt to new technologies.
• Excellent verbal and written communication skills, with the ability to build and maintain positive relationships with clinicians, patients, and internal and external partners.
• Demonstrated problem-solving, conflict-resolution, and organizational skills, including the ability to manage competing priorities and adapt to changing demands.
• Knowledge of healthcare regulations (including HIPAA), a strong commitment to patient confidentiality and ethical care, and cultural competence when working with diverse populations.

Skills

• Leadership and coaching skills.
• Collaborative and inclusive team environment.
• Quality assurance and process improvement.
• Performance analysis and improvement.
• Telehealth and virtual care experience.
• Communication and relationship building.
• Problem-solving and conflict resolution.
• Organizational and time management skills.
• Healthcare regulations and compliance.
• Cultural competence.

Benefits

• Flexible remote work options.
• Competitive compensation package.
• Professional development opportunities.
• Employee wellness programs.
• Flexible schedule options.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Full-time position.
• Remote work option.

Company Culture

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Contact Information

To apply, please visit www.interwellhealth.com. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers, and a formal interview process.