Clinical Supervisor

Schedule

Full-time 40 hours / week Monday - Friday (no weekends no holiday) 8am - 4:30pm

About the Role

The Clinical Operations Manager (COM) leads and is accountable for both the operational and clinical components of service delivery.

Responsibilities

• Oversee daily program operations, including staffing, scheduling, and resource allocation to ensure efficient and effective service delivery.
• Manage workforce functions, including hiring, onboarding, training, performance management, and staff development.
• Maintain accountability for team performance and adherence to organizational standards.
• Oversee physical plant/environment of care in collaboration with support departments to ensure safety, functionality, and compliance.
• Develop and maintain relationships with external vendors and service partners to support operational needs across programs, including facility and site management requirements where applicable.
• Monitor patient census, referral trends, and local market demand to optimize capacity and access to care.
• Participate in a call schedule, and may at times need to respond onsite to urgent issues, emergencies, and coverage of critical staffing gaps, outside of regular working hours, including nights, weekends, and holidays.
• Manage departmental budgets and staffing models to align with patient demand and financial performance expectations.
• Participate in the annual budgeting process and monitor ongoing financial performance on a monthly basis through monthly operating reports.
• Identify opportunities to improve operational efficiency while maintaining quality of care.
• Ensure delivery of high-quality clinical care in alignment with organizational standards, evidence-based treatment protocols, and individual patient needs, including effective care coordination and discharge planning to support continuity of care.
• Provide or oversee clinical supervision in accordance with regulatory and licensure requirements, supporting staff development and increasing clinical independence.
• Provide clinical oversight of patient safety, including ongoing risk assessment, supervision practices, and implementation of safety protocols to ensure a safe therapeutic environment.
• Support staff in crisis management, including coordination with emergency services when appropriate.
• Ensure multidisciplinary collaboration through consistent and effective treatment team meetings (TTMs).
• Be visibly and consistently present in care settings, rounding with staff and patients and conducting real-time observation to drive clinical quality and continuous improvement.
• Review and audit electronic health records weekly to ensure compliance with documentation standards.
• Collaborate with providers and other treatment team members to support integrated patient care.
• Support training and ongoing professional development of clinical staff.
• Provide direct patient care and therapeutic services to patients, as needed to support program function and clinical quality, to include completion of ASAM dimensional assessments when necessary.
• When applicable, oversee recruitment and coordination of intern candidates.
• Foster strong cross-disciplinary collaboration among all care team members to ensure integrated, high-quality, and seamless patient care.
• Implement and sustain quality improvement initiatives to enhance patient outcomes and program effectiveness.
• Monitor key clinical and operational metrics and implement data-driven improvements.
• Contribute to the development and execution of organizational strategic initiatives.
• Ensure compliance with all relevant state and federal regulations.
• Maintain knowledge of supervision and licensure requirements across states and disciplines (e.g., counseling, social work, etc.).
• Lead or support investigations related to incidents, complaints, and grievances, including development and execution of action plans.
• Partner with patients and families to resolve concerns and support a positive care experience.
• Ensure compliance with safety protocols, drills, and environment of care standards.
• Build, lead, and retain a high-performing, engaged clinical team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Lead by example and provide direct support to team when needed.
• Actively identify and support team-building opportunities through planned initiatives and everyday interactions.
• Develop and maintain relationships with referral sources, payers, and community partners.
• Collaborate with outreach and additional site clinical leadership to align services with community needs and optimize program capacity.
• Participate in community engagement efforts, including presentations, committees, and professional organizations, to promote program visibility and growth.

Qualifications

• A Master’s degree in social services or a related field (ex. Registered dietitian or nurse), with an active clinical license issued by the appropriate state licensing board (e.g., Wisconsin Department of Safety and Professional Services).
• In MHAR programs, a separate substance use clinical supervisor license and/or proof of being knowledgeable in addiction treatment via education and/or experience is required.
• Ability to supervise direct care staff towards licensure is preferred.
• Minimum of four (4) years of clinical experience providing direct care using evidence-based treatment approaches; at least two (2) years experience in a psychiatric facility is preferred.
• Minimum of two (2) years of supervisory experience is strongly preferred.
• An understanding and a thorough knowledge of the following: social service administration, supervision, consultation, the community and its resources, the dynamics of human growth and behavior, therapy skills and techniques for all age groups.
• Additional experience in substance use disorder treatment services is preferred.
• American Heart Association (AHA) CPR certification required within thirty (30) days of hire, with bi-annual re-certification.
• Training in Nonviolent Crisis Intervention (NCI) required within sixty (60) days of hire or transfer, with annual re-certification.
• Advanced Practice Social Worker - Cert, Licensed Clinical Social Worker - Cert, Licensed Professional Counselor - Cert, Lic Marriage and Family Therapist - Cert.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in clinical supervision and treatment planning.
• Knowledge of regulatory and licensure requirements.
• Experience in quality improvement and performance monitoring.
• Ability to manage multiple tasks and meet deadlines.
• Strong organizational and time management skills.
• Effective problem-solving and decision-making abilities.
• Ability to build and maintain relationships with stakeholders.
• Strong commitment to patient care and quality outcomes.

Benefits

To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

Pay

To be determined based on qualifications and experience

Schedule

Full-time 40 hours / week Monday - Friday (no weekends no holiday) 8am - 4:30pm