Clinical Supervisor

About the role

The Clinical Support Supervisor oversees daily clinical operations, staff performance, and workflow efficiency across a busy outpatient practice. This role requires strong leadership, excellent communication, and the ability to manage a large team while making independent operational decisions that support patient care and staff success.

Responsibilities

• Supervise all clinical staff (up to 30 MAs) and ensure adequate daily coverage.
• Respond quickly to call-outs and adjust staffing to maintain clinic operations.
• Ensure sufficient staffing for daily schedules, urgent needs, and occasional Saturday clinics.
• Oversee ordering, inventory control, and vaccine/supply readiness.
• Lead onboarding for new hires and provide ongoing training for existing staff.
• Identify issues, troubleshoot processes, and implement improvements in Athena EMR workflows, reporting, and staff support.
• Create and maintain operational reports using Excel.
• Interview and hire clinical staff in partnership with providers.
• Attend monthly Ops meetings and support other department leaders as needed.
• Coverage for Saturday urgent care clinics and maintain schedules.

Qualifications

• A Medical Assistant certificate preferred.
• A High School Diploma required.
• Experience supervising large clinical teams (20+ staff).
• Strong communication, leadership, and problem-solving skills.
• Experience with Athena EMR and Excel reporting proficiency.
• Ability to work independently with minimal supervision.
• Commitment to delivering exceptional patient care and supporting a positive team culture.