Clinical Supervisor

Responsibilities

• Support the delivery of high-quality care.
• Achieve quality goals and help implement new clinical protocols and initiatives.
• Manage a team of 6-10 counselors across multiple offices.
• Coach clinical staff on managing complex cases, improving clinical skills, and adhering to policies and procedures.
• Provide direct/in-person clinical oversight and support on a regular basis.
• Drive great clinical outcomes for members by performance managing substance abuse counselors.
• Conduct individual and group clinical supervision to develop skills and drive performance improvement.
• Partner with the Regional Director to ensure all day-to-day functions run smoothly.
• Conduct quarterly chart reviews, identify trends, and provide additional training/support as needed.
• Assist in preparations for site audits.
• Provide counselor coverage (PTO or illness) or other direct clinical services as appropriate or assigned.
• Participate in the interview process for Counselors.
• Perform performance reviews for Clinical Staff and manage HR issues.
• Help roll out new clinical protocols and product offerings.
• Identify and act on opportunities for improved performance.
• Participate in Quality & Compliance related initiatives as appropriate.
• Ensure all new clinicians are trained effectively and understand the organization’s treatment model, policies, and procedures.
• Support development of local or central training content, as subject matter expert.
• Support successful launch of new locations, including hiring, community outreach, and demand generation.
• Deliver structured and effective onboarding for new employees.
• Represent the organization in meetings and events, as the clinical expert or lead.
• Aid Clinical Directors with implementing new clinical protocols and initiatives.
• Accountable for clinical outcomes and related KPIs in assigned region and optimize clinical KPIs.

Qualifications

• Master's Degree in the Behavioral Health field (Psychology, Counseling, or similar field), 2+ years of full-time behavioral health experience, and Licensed at the Independent level as an LADC/CADC, LCMHC, LPC, LPCC-CS, LICDC-CS, LISW-S, LCAC, LMFT or LCSW.
• Current certification in CPR.
• At least 5 years clinical experience in addiction or other areas of behavioral health, at high-quality, reputable organizations.
• A desire to assume general management responsibility and extend skills beyond direct clinical work or clinical management.
• Knowledge of the local market and the addiction space – other treatment providers, local stakeholders, community organizations, etc.
• Proven management experience leading people and teams, with the ability to work with everyone from senior managers to physicians to entry-level employees.
• Experience hiring top talent, ideally across both clinical and non-clinical roles.
• Excellent communication skills.
• Some exposure to operations, and an appreciation of what it takes to run a medical practice at scale.
• Experience with a multi-site healthcare services organization strongly preferred.
• Extremely high standards for self and team.
• Valid driver’s license, clean driving record, and own transportation to travel to multiple offices.

Requirements & Working Conditions

• Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.
• While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Physical demands include close vision.
• This position is subject to a background check for any convictions directly related to its duties and responsibilities.