CLINICAL SUPERVISOR

About the role

Campbell County Health (CCH) is more than just a hospital—we are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute care community hospital in Gillette; Campbell County Medical Group, featuring nearly 20 specialty and primary care clinics—including locations in Wright and Hulett; and The Legacy Living & Rehabilitation Center, a long-term care facility. To be responsive to our employee’s needs we offer: Generous PTO accrual (increases with tenure), Paid sick leave days, Medical/Dental/Vision, Health Savings Account, Flexible Spending Account, Dependent Care Savings Account, 403(b) with employer match, Early Childhood Center, discounted on-site childcare, and more!

Responsibilities

• Exhibits a thorough understanding of Ambulatory Clinic function and provides daily oversight and management of staff performance and expectations to facilitate cohesive clinic operation
• Ensures superior ongoing patient satisfaction and customer service
• Conducts management responsibilities in a positive, professional manner
• Exercises excellent interpersonal relationship skills in the management and coordination of clinical staff
• Exercises effective problem solving skills
• Demonstrates efficient time management and prioritization skills
• Ensures staff accountability in implementing the nursing process (assessment, implementation and updating plan of care, performing interventions, providing patient and family education, and evaluation of outcomes)
• Delegates tasks to staff and supervises follow-up
• Is proficient in all electronic health records applications
• Is proficient in Microsoft Office, prepares reports and summaries as needed
• Ensures that all paperwork and documentation is accurate and timely
• Participates in the interviewing, hiring, and onboarding of clinical staff, and performance evaluations of clinical staff in conjunction with the Clinic Directors
• Responsible for planning and assists with implementation of departmental training including orientation, competency assessment, mentoring, coaching and evaluation (with Director’s input)
• Ensures staff are appropriately trained in current services and procedures for competency in best practice
• Aids in the development of department budget and maintains fiscal compliance
• Evaluates, implements, and coordinates the training for new procedures and equipment
• Reviews, adjusts and plans daily staffing levels to ensure safe and cost-effective patient care.
• Completes clinical staff schedule to ensure appropriate coverage, including providing coverage for unexpected absences
• Communicates with Front Desk Supervisor (when applicable) to facilitate excellent patient flow and provide cohesive service
• Ensures adequate stock of medical supplies by monitoring par levels and timely ordering process
• Performs daily charge reconciliation for all responsible clinics
• Responsible for agenda and holding meetings with all staff on a monthly basis in collaboration with Clinic Directors
• Serves as liaison between clinical staff and clinic Directors
• Maintains confidentiality of all personnel and patient care and relations information
• Ensures that all staff represent CCH and CCMG in a professional manner
• Actively participates in Strategic Planning for the department and organization
• Collaborates in development and achievement of departmental goals and objectives
• Actively participates in Customer/Guest Relations and Mandatory Education programs
• Participates in the development of departmental policies and assures staff compliance with Hospital, Ambulatory Clinic and departmental standards of practice
• Aids in the development and implementation of departmental strategic plan when applicable as assigned
• May be required to manage in other clinic environments according to distribution of staff and patient loads
• Enforces and models CCH & CCMG mission, vision and values
• Must be free from governmental sanctions involving health care and/or financial practices
• Complies with the hospital’s Corporate Compliance Program including, but not limited to the Code of Conduct, laws and regulations, and hospital policies and procedures

Qualifications

• Graduate of an accredited school of nursing with current Wyoming licensure or Bachelor’s degree in Business Administration or related field, or 3-5 years of work related experience
• Must have current American Heart Association Healthcare Provider CPR or American Red Cross Professional Rescuer CPR within 60 days of employment
• Experience in ambulatory clinic preferred
• Fluent Microsoft Office (Word, Excel, etc.) skills preferred