Clinical Specialist (Xper IM)-Remote

Home-based role requiring 90% travel across the U.S. as needed.

About the Role

Support the Xper IM Clinical Education (Cardiac Cath Lab/Interventional Radiology) Training Team for North America. Provide basic through intermediate application training in hospitals and clinics throughout your assigned zone, directly impacting clinical proficiency and patient outcomes. Partner with customers to deliver best-in-class training, troubleshoot clinical application issues, and act as a trusted subject matter expert for the company's healthcare technology.

Responsibilities

• Clinical Training & Education:
  • Deliver basic and intermediate application training at hospitals and clinics across North America, adhering to the company's training processes and customer site policies.
  • Assess and document user competency, awarding continuing education credits when appropriate.
  • Incorporate adult learning-based guidelines into training delivery; contribute clinical protocols, sample images, and tech tips to the training library.
  • Participate in project teams alongside Clinical Education Training Specialists to gain business insights and improve training program quality.
• Customer & Technical Support:
  • Contribute to the resolution of equipment and application issues; escalate critical customer issues immediately and manage situations for the best possible outcome.
  • Maintain proactive, transparent communication with customers regarding status updates and issue resolution.
  • Represent the brand at industry trade shows and corporate events as assigned.
• Administrative & Asset Management:
  • Accurately complete and distribute all required paperwork, training reports, and administrative documentation within seven days of training completion.
  • Maintain and manage company-issued assets, including computers, peripheral equipment, and company vehicles.
  • Actively contribute to meeting the strategic and operational business objectives of your assigned zone.

Requirements

• Professional Experience:
  • Minimum of three (3) years of clinical experience in the assigned modality (Cath Lab / Interventional Radiology) OR two (2) years of experience in a field applications role.
  • Expert knowledge of at least one current company product for basic applications and one advanced application is preferred. Experience with Volcano systems is a plus.
• Required Certifications & Credentials (MUST HAVE):
  • Active professional credential as a Registered Technologist (RT) with the ARRT (American Registry of Radiologic Technologists).
  • Must hold at least one of the following advanced certifications:
    • Cardiovascular Interventional Radiology (CV)
    • Cardiac Interventional Radiography (CI)
    • Vascular Interventional Radiography (VI)
  • Alternative: RTs with an active registry with CCI as an RCIS (Registered Cardiovascular Invasive Specialist) or RCES (Registered Cardiac Electrophysiology Specialist) will also be considered.
  • Must maintain professional licenses and undergo continuous professional development (continuing education, conference attendance, and staying abreast of current medical knowledge/technology).
• Education & Travel:
  • B.S. degree or equivalent experience preferred.
  • Extensive overnight travel is required (up to 80%).

Skills & Competencies

• Strong communication, presentation, and interpersonal skills.
• Ability to handle difficult, demanding, or problematic customer situations in a friendly, constructive, and professional manner.
• Proven ability to utilize critical thinking, problem-solving, and priority-setting skills under pressure.
• Good overall computer skills, including equipment system operations and proficiency with Microsoft Office products.
• Must successfully complete the company's New Hire and Mentor Process.

Benefits

• Paid sick leave
• Medical/Dental (optional)
• 401(k) Retirement Plan (optional)
• Employer Paid Life Insurance
• Employer Paid Short Term Disability
• Optional Life Insurance