Clinical Specialist | Urology - Sacral Neuromodulation | D.C. [North] / Baltimore, MD

About the role

Axonics is seeking a Clinical Specialist to assist their Area in meeting sales and patient service objectives. Key responsibilities include establishing and maintaining positive business relationships, providing clinical support, educating customers, managing inventory, resolving customer issues, and reporting customer needs.

Responsibilities

• Establishes, develops, and maintains positive business relationships with Customers and Patients.
• Provides clinical support in surgeries, troubleshooting, and follow-ups in hospitals and clinics.
• Uses clinical expertise, market & product knowledge to advance growth opportunities.
• Provides exceptional customer service to all customers.
• Educates customers' staff on technical matters relating to Axonics products and therapies.
• Completes proper Patient care documentation in Axonics Patient Care Management (PCM) system.
• Makes and receives patient calls/text through Axonics PCM system. Some calls can be after hours and weekends.
• Promotes Axonics products and solutions to patients and healthcare providers.
• Partners with Area Director and Territory Managers to learn market dynamics and local customer motivations and needs; has a thorough understanding of how Axonics products and solutions offer value to the patient.
• Contributes to the achievement of quarterly goals associated with specific initiatives at the Area and / or on a national level.
• Aids in the education/training of new employees.
• Manages inventory provided for case coverage and trunk stock.
• Expedites the resolution of customer problems and complaints to maximize satisfaction.
• Coordinates sales and marketing efforts with team members and other departments.
• Works closely with Territory Managers to drive sales growth in target accounts and key areas.
• Participates in territory sales growth activities such as but not limited to customer lunch and learns, community education sessions, Advance Practitioner seminars, quarterly business reviews, and other approved activities.
• Supplies management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of best practices and promotional trends.
• Maintains high level of clinical, market and product knowledge.
• Completes all assigned training in a timely manner.
• Continuously improves through feedback.
• Manages personal expenses per company expense policy and report monthly in Concur.
• Maintains proper credentials for Hospital Systems in area.
• Up to 50% travel to include some overnight travel in and out of market.

Qualifications

• Highschool Diploma, though bachelor’s degree highly preferred.
• Willingness to travel regionally to support clinical needs.
• Confidence and professionalism in high-stakes clinical environments (ORs, clinics).

Preferred Qualifications

• Bachelor’s degree preferred.
• A minimum of 3 years of clinical experience in the medical device industry or a minimum of 5 years of clinical experience in urology as a RN.
• Highly motivated and target driven with a proven track record.
• Excellent communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.