Clinical Specialist, Cardiopulmonary - North America

Responsibilities

• Provides clinical and product education to Healthcare Professionals on the full portfolio of LivaNova Cardiopulmonary products.
• Training sessions may be conducted in person or virtually and must align with all approved Instructions for Use (IFU).
• Coordinates hospital clinical and non-clinical demonstrations, in-person and virtual education programs, intra-operative case coverage, supporting product evaluations and ad hoc training when needed.
• Works independently within their role but remains highly collaborative with their team and company stakeholders (sales).
• Develops and maintains product knowledge excellence of the LivaNova CP portfolio of products.
• Professionally integrates into all accounts building trust and relationships and establishes strong rapport with customers.
• Collaborates weekly with key internal stakeholders for installations and evaluations, including the Clinical Specialist team, Field/Technical Service & Account Executives – working seamlessly in order to increase all team’s efficiency and time with the customer.
• Maintains a positive, proactive, customer service manner with customers and sales personnel during stressful situations.
• Fosters high trust relationships with customers, and all LivaNova team members.
• Takes a positive, proactive approach to solving complex and/or unusual clinical/therapy/technical problems.
• Foresees obstacles and plans accordingly for seamless execution.
• Aids Account Executives in urgent clinical needs and related product information.
• Responsible for adhering to all regulatory and LivaNova policies to ensure patient safety and company responsibility.
• Develops and maintains an in-depth knowledge of assigned accounts and customers to include competitor activity.
• Supports evaluations as needed within and account and supports sales strategies for capital equipment opportunities within accounts.
• Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to the product and its maintenance.
• Attends trade shows/conferences/congresses to maintain clinical expertise and current market state, as well as meet customer and support product discussions.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Collaborates with regional and global marketing teams as needed on ongoing projects, clinical discussion, program development and product development.
• Contributes to the development of all education programs both internally and externally.
• Trains the sales team for new hires, ongoing education and product launches.
• Team player with a strong ability to collaborate amongst the clinical team as well as other teams within LivaNova (sales, technical service, marketing, quality etc).

Qualifications

• Perfusion education, current or history of Certified Clinical Perfusionist Certification or Licensure is required with a minimum of 5 years of clinical practice.
• Ability and desire to teach.
• Works well within teams both cross-functionally and teams that may or may not be located within a specific building or geography.
• Project management skills.
• Excellent written and oral communication skills required.
• Self-confidence and effectiveness in dealing with a wide variety of customer types.
• Highly effective at working both independently and part of the large-scale collaborative team.
• Possesses a high energy level and a high degree of interpersonal skills, both verbal and written.
• Proficiency in computer skills to execute virtual programs and presentations with the customer.
• Desire and ability to participate and motivate others in team efforts.
• Proficiency in computer applications including Microsoft Word, Excel, PowerPoint, Teams/Zoom.
• Sit 80% Stand/Walk 20%.
• Lifts 0-50 lbs.
• Ability to understand scientific facts and package them into a cohesive communication model for healthcare professionals.
• Oral and written comprehension.
• To meet hospital credentialing requirements.
• Availability to work weekends when needed.
• Travel within US and abroad.
• Blood Borne Pathogen Exposure.

Pay

A reasonable estimate of the annual base salary for this position is $145,000- $160,000 + discretionary annual bonus. Pay ranges may vary by location.

Employee Benefits

• Health benefits – Medical, Dental, Vision
• Personal and Vacation Time
• Retail and Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules

Valuing Different Backgrounds

• LivaNova values equality and diversity.
• We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.
• The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information.
• LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment.