Clinical Specialist, Cardiopulmonary - North America

Responsibilities

• Provides clinical and product education to Healthcare Professionals on the full portfolio of LivaNova Cardiopulmonary products.
• Training sessions may be conducted in person or virtually and must align with all approved Instructions for Use (IFU).
• Coordinates hospital clinical and non-clinical demonstrations, in-person and virtual education programs, intra-operative case coverage, supporting product evaluations and ad hoc training when needed.
• Works independently within their role but remains highly collaborative with their team and company stakeholders (sales).
• Develops and maintains product knowledge excellence of the LivaNova CP portfolio of products.
• Professionally integrates into all accounts building trust and relationships and establishes strong rapport with customers.
• Collaborates weekly with key internal stakeholders for installations and evaluations, including the Clinical Specialist team, Field/Technical Service & Account Executives – working seamlessly in order to increase all team’s efficiency and time with the customer.
• Maintains a positive, proactive, customer service manner with customers and sales personnel during stressful situations.
• Fosters high trust relationships with customers, and all LivaNova team members.
• Takes a positive, proactive approach to solving complex and/or unusual clinical/therapy/technical problems.
• Foresees obstacles and plans accordingly for seamless execution.
• Aids Account Executives in urgent clinical needs and related product information.
• Adheres to all regulatory and LivaNova policies to ensure patient safety and company responsibility.
• Develops and maintains an in-depth knowledge of assigned accounts and customers to include competitor activity.
• Supports evaluations as needed within and account and supports sales strategies for capital equipment opportunities within accounts.
• Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to the product and its maintenance.
• Attends trade shows/conferences/congresses to maintain clinical expertise and current market state, as well as meet customer and support product discussions.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Collaborates with regional and global marketing teams as needed on ongoing projects, clinical discussion, program development and product development.
• Contributes to the development of all education programs both internally and externally.
• Trains the sales team for new hires, ongoing education and product launches.
• Performs other related duties and responsibilities, on occasion, as assigned.

Qualifications

• Perfusion education, current or history of Certified Clinical Perfusionist Certification or Licensure is required with a minimum of 5 years of clinical practice.
• Ability and desire to teach.
• Works well within teams both cross-functionally and teams that may or may not be located within a specific building or geography.
• Project management skills.
• Excellent written and oral communication skills required.
• Self-confidence and effectiveness in dealing with a wide variety of customer types.
• Highly effective at working both independently and part of the large-scale collaborative team.
• Possesses a high energy level and a high degree of interpersonal skills, both verbal and written.
• Proficiency in computer skills to execute virtual programs and presentations with the customer.
• Desire and ability to participate and motivate others in team efforts.
• Proficiency in computer applications including Microsoft Word, Excel, PowerPoint, Teams/Zoom.
• Sit 80% Stand/Walk 20%.
• Lifts 0-50 lbs.
• Ability to understand scientific facts and package them into a cohesive communication model for healthcare professionals.
• Oral and written comprehension.
• To meet hospital credentialing requirements.
• Availability to work weekends when needed.
• Travel within US and abroad.
• Blood Borne Pathogen Exposure.