Clinical Sleep Specialist - Baltimore, MD

About the role

ZOLL Itamar is an innovative medical device technology company focused on the development and manufacturing of Home Sleep Apnea Tests. Our core product, the WatchPAT®️ family, is a revolutionary FDA-cleared portable home sleep apnea test device designed to diagnose respiratory sleep disorders.

Responsibilities

• Work in collaboration with Region Sales Managers, Cardio Key Account Managers, and VA/Gov’t Account Managers to maximize coverage efficiency.
• Coordinate potential customer product evaluations and demonstrations with Itamar Region Sales Managers & CSS management.
• Pre-sales account support including lead generation via customer intelligence, social networking, and other methods to store sales opportunities.
• Act as the client’s lead for account post-sale implementation and execution, inclusive of customer training and project management responsibilities.
• Establish professional working relationships with healthcare providers (physicians, nurse practitioners, respiratory therapists) and support the use of the company's products through clinical and business expertise.
• Respond to customer needs and complaints with a sense of urgency regarding products and service by developing creative and feasible solutions or working with other related personnel.
• Aid in giving clinical presentations and provide support at trade shows, seminars, and/or outside symposiums.
• Understand national, regional, and territory sales objectives and quotas, aligning with the Regional Sales Managers and overall company goals.
• Stay abreast of current clinical and market trends in the sleep/cardio field and communicate new developments to Itamar Medical colleagues.
• Submit all required reports on a timely basis.
• Regularly, timely, and accurately maintain Salesforce as needed by the company.
• Represent ZOLL Itamar Inc. in a professional manner.
• Maintain a positive attitude and exhibit patience with customer concerns or requests.
• Self-driven to optimize performance without the need for extensive supervision.
• Possess excellent verbal and written communication skills and work effectively in a demanding, fast-paced environment.
• Evidence of excellent presentation skills in small and large groups situations.
• Exhibit excellent problem-solving skills, ability to evaluate a situation and prioritize factors in decision-making.
• Flexible: able to follow directives and accomplish tasks outside of normal duties.
• Function within and support a team environment and build strong working relationships.

Qualifications

• Bachelor’s Degree in Cardiovascular, Life Sciences, Biomedical Engineering, Exercise Physiology, or Nursing.
• Preferred completion of an accredited program/degree in respiratory care.
• Minimum of 3 (three) years’ work experience in medical device or related field; Sleep preferred.
• Hospital/clinic-based support preferred.
• Successful proven track record with sales projects, assignments, and providing clinical and relationship management support to physicians and staff.
• Excellent organization and time-management skills.
• Outstanding ability to multi-task and prioritize work.
• Familiarity with clinical reimbursement, and managed care policies and procedures is highly desirable.
• Experience working with VA hospitals and the VA System and/or large managed care organizations (i.e.: Kaiser, Wellstar) preferred.
• Above average proficiency in MS Office.
• Ability to make good business judgments and decisions with efficiency and effectiveness.
• Travel is required – ability to travel 50% or more.
• Two years minimum of CRM or Salesforce experience.

Skills

• Knowledge of clinical reimbursement and managed care policies and procedures.
• Experience working with VA hospitals and/or large managed care organizations.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to make good business judgments and decisions.
• Proficiency in MS Office.
• Ability to work with many different customers from varying backgrounds.
• Ability to function within and support a team environment and build strong working relationships.
• Ability to work in a demanding, fast-paced environment.
• Ability to present in small and large groups situations.
• Problem-solving skills, ability to evaluate a situation and prioritize factors in decision-making.
• Flexibility: able to follow directives and accomplish tasks outside of normal duties.

Benefits

The Annual Salary For This Position Is $105,000.00 to $120,000.00. This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Contact Information

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.