Clinical Services Representative Night time FT

About the Role

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to patients and visitors. This role relies on established guidelines and works under close supervision.

Responsibilities

• Assembles and maintains the patient chart from admission to discharge.
• Collects all printouts, files them in charts, runs necessary reports, and retrieves data as requested by physicians and nurses.
• Orders necessary equipment and unit supplies and maintains adequate inventory levels.
• Processes patient orders, requests for exams, and other ancillary services (e.g., x-rays, lab tests, transportation) accurately and timely.
• Coordinates patient admissions, transfers, and discharges.
• Retrieves medications from the pneumatic tube system and/or pharmacy and delivers them to nurses or secures them as directed.
• Assists nursing staff with retrieving medications and placing them in appropriate locations for administration.
• Acts as a receptionist: greets patients, directs visitors, and provides patient information to medical staff.
• Answers phones using proper etiquette and responds to patient call lights in a timely manner.
• Maintains a neat, clean, and orderly work area and office equipment.
• Calls physicians for consults and notifies nursing staff of consultations.
• Performs other duties as assigned or requested.

Requirements

• High school diploma or equivalent.
• Training in medical terminology or medical assistant training preferred.
• Experience with Cerner (CIS) systems.
• Strong communication, customer service, and computer skills.
• Knowledge of medical terminology.
• Able to use office equipment and multitask.
• Current BLS certification (required only in mental health departments).

About Us

FMOL Health is a leading healthcare innovator in Louisiana and Mississippi, bringing together outstanding clinicians, advanced technology, and leading research to provide high-quality and safe patient care. Grounded in over 100 years of history, we are committed to transforming healthcare through superior performance and excellent patient care.

In the last fiscal year, FMOL Health:

• Operated 1,747 licensed beds.
• Managed 65,322 discharges and 44,592 OR procedures.
• Employed 10,827 full-time staff.
• Provided 331,360 inpatient days of care.
• Served 229,296 emergency visits with 1,915 active medical staff.

As a nonprofit, mission-focused Catholic healthcare ministry, we prioritize care for those most in need. In the most recent fiscal year, we provided over $39 million in unreimbursed care and community support. Our system is one of Louisiana’s largest, serving nearly half of the state’s citizens and Mississippi’s largest metropolitan area.

Headquartered in Baton Rouge, Louisiana, FMOL Health serves patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing, and an integrated information system. We partner with the State of Louisiana to transform healthcare delivery, including inpatient acute care and primary care in Baton Rouge and Bogalusa.

Following the legacy of our founders, the Franciscan Missionaries of Our Lady, our team is called to provide high-quality, compassionate care, especially to those most in need. As we look to the future, we continue to expand our mission by “going where we are called.”