Clinical Services Manager

About the role

The Clinical Services Manager (MCS) role supports clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers.

Responsibilities

• Safety Response & Readiness: Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
• Coaching & Upskilling Clinic Teammates: Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
• Clinical Outlier Support: Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.
• Perform Other Duties As Assigned.

Requirements

• Required Education: To commensurate with RN license
• Minimum 2 years (3 yrs. Preferred) Nephrology Experience
• Experience leading clinical function or managing nurses
• Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
• Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
• Preferred: Bachelor’s degree in associated field
• Experience in CQI methodology and techniques
• Basic understanding of state and federal regulations and requirements
• Certificates, Licenses, and Registrations: Current license as RN, Current driver’s license, reliable transportation, and vehicle insurance in the state of residence. Preferred: Current CPR certification, CNN or CSN, Bonet Certification within 2 years of employment
• Travel And Time Requirements: Regional travel up to 75% of the time, Availability for evening and weekend work as needed, On-site presence in facilities 3-4 days/week

Qualifications

• Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
• ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Pay

The Salary Range for the role is $95,000.00 - $135,000.00/year. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates