Clinical Services Manager

About the role

A Clinical Staff Manager is needed to oversee clinical scheduling, caregiver coordination, and administrative support for our memory care community. This position requires a proactive and compassionate leader with experience in healthcare scheduling, preferably with dementia-related care.

Responsibilities

• Manage daily and monthly clinical staff schedules, ensuring proper coverage and compliance with staffing ratios
• Maintain caregiver shift preferences and availability in an active scheduling database
• Respond to emergent scheduling needs with creativity and urgency
• Supervise caregivers across all shifts, including PM, NOC, and weekends
• Aid in recruiting, interviewing, onboarding, and orientation of new caregivers
• Track and maintain associate licenses and certifications
• Provide regular updates to the Administrator and Director of Health Services on staffing, overtime, call-offs, and performance metrics
• Approve payroll and manage timecards for the clinical team
• Collaborate with HR and DHS on performance concerns, workers’ comp, and leaves of absence
• Coordinate training and continuing education for clinical staff
• Oversee budgeting, inventory, and ordering of clinical supplies
• Participate in quality improvement initiatives and community events
• Foster strong relationships with caregivers, nurses, and community leaders to support retention and satisfaction
• Supervise adherence to policies and procedures under Director of Health Services direction

Qualifications

• Active CNA/GNA license preferred
• High school diploma or equivalent required
• Experience in healthcare scheduling, preferably with dementia-related care
• Familiarity with scheduling software and dementia care practices
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Empathetic communication style and a “can-do” attitude
• Active role: walking, bending, lifting (up to 50 lbs.)
• Commitment to working with seniors in a culturally diverse environment
• Reliable transportation to meet attendance and punctuality standards
• Comfortable working in an environment with animals and pets

Skills

Strong organizational skills, excellent communication, and the ability to multitask are essential. Proficiency in scheduling software and a deep understanding of dementia care practices are also required.

Benefits

• 401(k) matching
• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other benefits such as Pet Insurance, Auto and Home Insurance, and Discount Programs

Pay

$60,000—$65,000 USD

Schedule

Flexible hours, including evenings, weekends, and holidays