Clinical Secretary (CMG OB/GYN)
Main Function
The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution. The Clinical Secretary will verify eligibility, collect appropriate patient payments, ensure compliance and appropriate maximum reimbursement, input, classify and manage documentation in the office's electronic medical record system, assist in diverse tasks required to maintain an efficient and organized office, actively support physicians and nurses, participate in department meetings, and identify ways to improve processes and service to patients.
Required Job Specific Competencies
- Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc. as well as creative and efficient appointment scheduling, document classification, patient outreach, insurance verification, Medicare Secondary Payor and other forms accuracy and HIPAA compliance.
- Shows caring and concern for all patients. Demonstrates patient centered approach to care, adhering to all NCQA's Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports the population needs.
- Exhibits time management, keyboarding, and multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level.
- Demonstrates ability to develop/maintain collaborative working relationships with providers, staff & Practice Management.
- Exhibits leadership skills through active support of practice and system goals and objectives.
- Actively guards the confidentiality of sensitive info. including but not limited to the patients, staff and the health system.
Qualifications
- Medical Administrative certification preferred.
- High School Diploma or GED required.
- Medical terminology required.
- Medical Administrative certification preferred.
- Medical secretarial experience required.
- Medical background required.
- Strong EMR experience preferred.
- Computer knowledge and skills including but not limited to Outlook and Microsoft Office required.
- Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.
Pay Range
$19.40 - $22.50/hour
Starting Pay
Based on Experience