Clinical Scheduling Assistant - Gulfton

Benefits Paid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Gulfton Dashwood - 5420 Dashwood Dr. Houston, TX 77081 Clinical Scheduling Assistant - Gulfton (Job Overview) Schedule: Monday-Friday (8AM-5PM) As a Bilingual Clinical Scheduling Assistant at Legacy Community Health, you’ll play an important part in helping patients receive timely, coordinated care. By monitoring provider schedules, following consistent scheduling guidelines, and supporting real-time clinic flow through Legacy’s electronic health record system (EHRS), you’ll help connect people with the care they need. This is a people-centered opportunity where your communication, organization, and problem-solving skills will make a meaningful difference. You’ll work alongside providers, clinical teams, front desk staff, Contact Center colleagues, patients, and other care partners to create a welcoming and efficient experience for everyone. Why This Role Matters Make a meaningful difference by helping patients receive timely access to careSupport providers and clinical teams by keeping schedules aligned with real-time clinic flowBuild collaborative relationships across clinical, administrative, and patient-facing teamsUse your scheduling and communication skills in a role that is essential to the broader healthcare ecosystemContinue growing through Legacy trainings and hands-on experience with scheduling processes and EHRS workflowsJoin a collaborative clinic family where your daily contributions help strengthen community healthcare Your Growth and Fulfillment You’ll have the opportunity to expand your knowledge of clinic operations, scheduling processes, and EHRS workflows while learning alongside a dedicated healthcare team. If you’re passionate about helping patients navigate access to care and enjoy bringing people and processes together, this role offers meaningful work with a direct impact on the community. Key Responsibilities Work with Front Desk staff, Lead Medical Assistants (MA), the Clinical team (Provider and MA), Care Team Assistants (CTA), patients, scheduling staff at Legacy Contact Center, and possibly hospital patient navigators to monitor overall flow and optimize provider schedules in real timeCoordinate and initiate communication regarding day-to-day scheduling and real-time patient scheduling following guidelines established by Legacy Community HealthHelp investigate scheduling mistakes and elevate repeated mistakes to the appropriate individualsTake action to manage scheduling issues in various scenarios and move patients in schedules as indicatedUse wait lists and reports to schedule same-day or next-day appointments, including established patient WWE and procedure wait lists, new patient and new initial maternity wait lists, call-back reports for out-of-care and/or uncontrolled disease state lists, and chronic disease management wait lists such as HIVIn consultation with the clinical team, take action with patients who may need expedited scheduling due to illnessWork with Site Leadership to maintain a list of per diems, locum tenens, and alternative providers who may be able to cover needed shiftsWork to expedite appropriate scheduling of walk-in patients, including newbornsServe as the point of contact for Contact Center staff when working patients in for same-day visitsAssist with reminder calls as neededAssist with managing portal messages for the assigned siteUpdate patient registration information as needed, including the responsible provider, demographic information, pharmacy information, and other relevant detailsAttend trainings as requested and/or required by Legacy and quickly assimilate new knowledge into processes and proceduresPerform other duties as assigned Minimum Qualifications High School DiplomaMedical Assistant-Certified or EHRS medical documentation trainingMust maintain BLS /CPR Required Knowledge, Skills, And/or Abilities Previous experience in a medical clinic settingProficient in entering data in an EHRSExcellent written and oral communication skillsStrong ability to work both independently and as a team to accomplish organizational goalsCommunicate in a clear, concise and diplomatic mannerSelf-motivated and able to demonstrate problem solvingWilling to communicate frequently via phone with patientSpanish-speaking required About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.