Clinical Review Team Lead

Key Responsibilities

• Perform all duties and responsibilities of the Central Intake Team in accordance with the Department's Standard Operating Procedures.
• Monitor and Oversee Central Intake referral requests are processed timely and accurately daily.
• Collaborate with other Central Operations Teams as well as with Leadership to identify, document, report gaps in process(es) and contribute to propose/create solutions.
• Track both individual and Team performance metrics daily.
• Responsible for developing and sustaining a team environment that maintains motivation to meet both individual and Team objectives/goals.
• Oversee Central Intake processing and ensure Standard Operating Procedures are being followed.
• Problem Resolution: Responds to Regional Leaders inquiries on potentially delayed referrals with a thoroughly documented timeline and conditions impacting completion.
• Runs and distributes reports demonstrating team performance daily, weekly and monthly to Supervisor and/or Leadership Team.
• Demonstrates, supports, and adheres to company values as an intrinsic part of team's daily collaboration efforts: Beyond Expectation, Attitude, Integrity, Culture of Discipline, Appreciation.
• Identify trends, opportunities, and report data to direct supervisor same day.
• Collaborate with Supervisor to develop, implement and revise Standard Operating Procedures to meet company growth and business.
• Protects the confidentiality of patient information.
• Oversees orientation and manages IDPs for new members of the team.
• Contributes to the development of team members through continuous training, coaching and mentoring efforts.
• Cross-Train and Support other Central Operations Teams with Special Projects.
• Additional Duties/Tasks may apply as the business needs of the company evolve.

Requirements

• Minimum 1 year of experience in Intake Coordination.
• 1 year of Team Lead experience highly preferred.
• Excellent communication and public speaking skills.
• Ability to interact professionally with company staff, referral sources, patients, and others.
• Ability to navigate multiple systems simultaneously.
• Intermediate Excel skills preferred; basic is required.

Benefits

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida's largest independent home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.