Clinical Resource Supervisor - Emergency Services

Job Summary

The Clinical Resource Supervisor (CRS) plays a key leadership role in advancing patient care quality, staff development, and operational excellence across shifts. Working closely with the Administrative Director, this dynamic position provides real-time support to hospital teams, ensuring optimal patient flow, effective staffing, and a consistent high standard of care. The CRS strengthens engagement through visible leadership, rounding on staff and patients, mentoring nurses at the bedside, and supporting a superior patient experience.

Job Requirements

• Experience: Five years of Emergency nursing experience. Teaching experience preferred. Leadership experience required. Experience with electronic medical record and clinical documentation systems required.

• Education: BSN required, MSN preferred

• Licensure & Certifications: RN - Current RN License in MA, CPR ACLS

Skills & Abilities

• Knowledge of software applications (Outlook, Microsoft) required.

• Maintain professionalism and act as role model.

• Demonstrates leadership and communicates a strong work ethic and commitment toward service excellence.

• Excellent interpersonal skills; communicates effectively with patients, family members, physicians, senior leadership and staff.

• Well organized and able to prioritize a variety of complex assignments simultaneously.

• Mets deadlines in a timely manner.

• Demonstrates understanding of local, state and federal regulating agencies (DCF, DPH, TJC).

• Demonstrates dependability and transparency.

• Documented effectiveness in confronting problems and resolving conflict.

• Strong clinical knowledge, mentoring skills, and the ability to influence and inspire others.

• Proven problem-solving and communication skills in fast-paced environments.

• Flexibility to work a variable schedule including evenings, weekends and occasional nights.