Clinical Resource Coordinator - St. Lawrence Region

Responsibilities

• Integrate professional nursing principles into daily practice and lead coordination of outpatient programs within the specialty care setting.
• Develop, implement, and evaluate patient care plans in collaboration with providers, ensuring timely interventions, rescheduling, and continuity of care.
• Serve as a liaison between patients, families, physicians, and multidisciplinary teams, providing education, guidance, and emotional support throughout all phases of care.
• Oversee and support clinical staff within the medical practice, ensuring safe, efficient, and compassionate patient care delivery.
• Deliver safe, effective, and evidence-based nursing care, including triaging calls, administering medications and injections, assisting with procedures, and managing prescriptions.
• Facilitate coordination of care, follow-up services, and patient education to promote treatment adherence and positive clinical outcomes.
• Lead team huddles, support provider workflows, and collaborate with community resources to meet the needs of high-risk or complex patients.

Quality & Regulatory Compliance

• Participate in performance improvement initiatives and ensure compliance with DNV, CMS, and NYS Department of Health standards and regulations.
• Promote a culture of safety and act as a clinical resource for quality and regulatory education within the practice.

People & Professional Development

• Serve as a mentor, educator, and role model for clinical and hospital staff, fostering professional growth and effective communication.
• Provide patient and staff education that supports self-management, shared decision-making, and continuity of care.

Patient Advocacy & Coordination

• Act as a central point of contact and advocate for patients, families, and caregivers, ensuring clear communication and access to appropriate care and resources.
• Support transitions in care, facilitate referrals, and promote preventative care to reduce emergency visits and hospital readmissions.

Community & Resource Integration

• Coordinate with regional and community health services for extended patient needs and ensure documentation of individualized care plans.
• Promote culturally and linguistically appropriate education to enhance patient understanding and engagement.

Leadership & Collaboration

• Demonstrate leadership and professional behavior in all interactions, contributing to team conferences, divisional meetings, and in-service education.
• Collaborate with practice management to identify opportunities for process improvement and operational excellence.

Qualifications

• Licensed in good standing as a Registered Nurse under the State of New York.
• Current AHA BLS Certification required.
• Current AHA ACLS preferred.
• Chronic Disease Self-Management Certification preferred.
• Willingness to obtain ongoing and up to date population specific education.
• Infusion and/or rheumatology experience preferred.

Additional Duties

• Perform other related responsibilities as required to meet organizational and patient care needs, maintaining flexibility and accountability within the role.

Pay

$66,000.00 - $84,200.00