Clinical Coordinator

About the role

This position oversees the medical assisting staff and other specified areas of the office, collaborating with office Nursing Leadership and the Practice Manager.

Responsibilities

• Supervises day-to-day operations to ensure efficient, fiscally responsible and customer responsive procedures and operations.
• Aids in recruitment, hiring, orientation, training and coaching of MA staff, in accordance with IHA service and human resource guidelines.
• Organizes training materials for new employees and maintains the most recent version.
• Maintains efficient and effective scheduling for the MA staff and manages Time & Attendance program; coordinates timekeeping and time off requests.
• Fills in as Medical Assistant when needed.
• Enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.
• Evaluates the performance of MA staff, recommends merit increases, promotions and disciplinary actions, in accordance with IHA human resource and service guidelines.
• Maintains a teamwork environment and high level of employee morale.
• Oversees tasks that optimize workflow; provides suggestions to continually improve processes and the customer experience.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develops clinical protocols as needed to ensure compliance with federal regulations.
• Manages the immunization and VFC vaccine program and coverage of PAQ when needed.
• Manages clinical audits, internal and external, for the office.
• Attends required internal and external meetings, performs other administrative support tasks, and assists in the development and oversight of the office budget.
• Supports other offices, attends required meetings and training, and participates in committees as requested.
• Performs other duties as assigned.

Qualifications

• High school graduate or equivalent with applicable college coursework or seminars in management and supervision.
• Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc.).
• Successful completion of accredited/approved MA program and MA Externship, Emergency Medical Technician (EMT) program, Paramedic program or Certified Athletic Trainer.
• Current MA credential or ability to attain MA credential is necessary.
• Credentials/Licenses: Valid CPR certification. Certification as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).
• Nurses must have valid, unrestricted LPN or RN license in the State of Michigan.