Clinical Research Medical Assistant

About Us

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. DelRicht Research has been recognized as a Top Workplace for the last four years!

About the Role

The Clinical Research Medical Assistant is responsible for delivering an excellent patient experience while driving accurate, efficient study execution across our clinics, ensuring:

• Patients have a positive, professional, and comfortable experience throughout their time in our clinic
• Patient visits are completed accurately and efficiently, with close adherence to clinical trial protocols
• Patient recruitment, enrollment, and retention activities are executed with strong focus and follow-through
• Patients are guided through the clinical trials process, ensuring they attend and complete required visits
• Clinical and visit data are entered timely and accurately into required systems and documentation platforms
• Sponsors and Clients receive amazing customer service when they are onsite at our clinic and clear, constant communication when they are off site
• Serve as a reliable point of coordination for internal teams, physicians, sponsors, and research partners involved in active studies
• Help maintain strong physician confidence by staying organized, communicating clearly, and keeping stakeholders informed on patient and protocol updates
• Work proactively in a fast-paced, high-expectation environment, solving problems and helping keep daily operations on track

Requirements

• 1+ years of professional experience in a fast-paced, high-expectation healthcare environment
• Active RMA, CCMA, CMA, LPN, or RN certificate
• Bachelor's or Associate's degree from an accredited college or university (preferred)
• Experience working toward KPIs, metrics, or performance expectations (strong preference)

Core Competencies

The right candidate will:

• Be self-motivated, energetic, and positive
• Focus on providing exceptional patient care and creating memorable experiences
• Prioritize client satisfaction and help clients achieve and exceed their goals
• Believe in high quality and maintain a high standard of compliance to study protocols
• Be remarkably organized
• Excel at problem solving, planning, and being proactive
• Accept ownership of tasks from inception through completion and assume responsibility for personal success

Core Values

• Production: We deliver on our promises. We have a bias towards action, value independent problem solving, and proactively over-deliver. We act without being told what to do and always have new ideas that will be heard and improve the company.
• Humility: We support each other relentlessly. We always have enthusiasm, exhibit passion and excitement about our work, and maintain a ‘can do’ attitude. We embrace change and are excited to grow and move the organization forward. We are coachable, love to learn, and adapt quickly.
• Consistency: We always execute accurately the first time and promote ‘touch it once’ accuracy. We demonstrate persistence and tenacity, and maintain stable performance under heavy pressure or stress.

Benefits

• Medical Insurance, with generous employer-paid contributions
• Dental and Vision Insurance
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Quarterly Bonus Plan with clear bonus potential and visibility to maximize earnings by hitting team goals
• Professional Development Program tailored to each team member’s professional goals

Pay

$55,000–$67,000

Schedule

• Full-Time (40+ hours)
• Onsite Monday–Friday in Hendersonville, TN with 20% travel to Smyrna, TN

Learn more about our company and current clinical trials

Read patient testimonials