Clinical Research Analyst III - Clinical Research Hub

About the role

The University of Florida Clinical Research Hub is seeking an experienced OnCore Systems Administrator / Clinical Research Team Lead.

Responsibilities

• Configure and maintain OnCore CTMS, including user roles, permissions, system dictionaries, protocol configuration, and system upgrades.
• Maintain system performance, troubleshoot issues, and serve as the team lead for day-to-day OnCore administration activities.
• Assign, prioritize, and review work performed by the assigned CRA II direct report to ensure accurate, timely, and compliant completion of CTMS-related tasks.
• Build and maintain study calendars, coverage analyses, and protocol records.
• Collaborate with study teams to ensure accurate study setup and compliance with billing and regulatory requirements.
• Provide direct guidance, quality review, and escalation support to the CRA II direct report on protocol build activities, calendar maintenance, and related workflow questions.
• Ensure data accuracy and completeness within OnCore.
• Develop and maintain reports, dashboards, and data extracts for operational, financial, and compliance tracking.
• Conduct audits and quality assurance checks, including review of work completed by the CRA II direct report, and implement corrective action or additional training when needed.
• Provide onboarding, training, and ongoing support to OnCore users.
• Develop SOPs, user guides, and training materials.
• Provide direct supervision to the assigned CRA II, including work direction, coaching, performance feedback, and support for professional development in coordination with departmental leadership.
• Support integrations with EPIC and other institutional systems.
• Identify workflow improvements, participate in system upgrades, and implement enhancements to optimize system use.
• Lead process improvement efforts involving OnCore workflows and coordinate implementation activities with the CRA II direct report and other stakeholders.

Requirements

• Bachelor's degree in an appropriate area and three years of relevant experience; or an equivalent combination of education and experience.

Qualifications

• Bachelor's degree in information systems, health informatics, clinical research, or related field; or equivalent combination of education and experience.
• Minimum of three (3) years of experience in clinical research operations, CTMS administration, or healthcare IT systems.
• Experience with clinical trial workflows and regulatory requirements (FDA, NIH, GCP).
• Direct experience administering OnCore CTMS.
• Familiarity with EPIC research billing integration.
• Experience with reporting tools (SQL, Power BI, Tableau).
• CCRP, CCRC, or equivalent clinical research certification.
• Experience in an academic medical center or large research institution.
• Experience serving as a team lead, supervisor, or work lead in a clinical research, CTMS, or healthcare operations setting.
• Experience training, coaching, assigning work, and reviewing deliverables for clinical research staff or analysts.