Clinical Quality Educator (East Division)

CareFlite is a 501(c)(3) nonprofit ambulance service sponsored by Baylor Scott & White Health, JPS Health Network, Methodist Health System, Parkland Health, and Texas Health Resources. We provide critical medical transport services by helicopter and ground ambulance, as well as non-medical transport services, delivering exceptional patient care and supporting the communities we serve.

About the role

The Clinical Quality Educator serves as the bridge between clinical quality initiatives and frontline staff development. This field-based position designs, develops, implements, and evaluates educational programs that promote clinical excellence, regulatory compliance, patient safety, and performance improvement. The role primarily supports CareFlite operations in Kaufman County and Dallas County, with opportunities to assist in additional service areas as needed.

Responsibilities

• Design, develop, and deliver clinical quality education programs and training curricula for clinical and non-clinical staff.
• Conduct educational needs assessments and gap analyses using performance metrics and quality data.
• Collaborate with Quality Improvement, Infection Control, Risk Management, and operational leadership to identify and address educational needs.
• Develop targeted education strategies that support patient safety, regulatory compliance, and performance improvement initiatives.
• Facilitate classroom instruction, virtual learning sessions, simulations, skills labs, and competency validations.
• Develop educational resources including presentations, e-learning modules, job aids, competency checklists, and quick-reference materials.
• Evaluate educational effectiveness using competency assessments, outcome measures, and performance data.
• Interpret and communicate updates from regulatory and accreditation agencies, including CAMTS, CMS, and DSHS.
• Support accreditation readiness activities and survey preparation efforts.
• Educate staff regarding compliance requirements, tracer methodologies, and best practices.
• Support onboarding and orientation programs for new clinical team members.
• Serve as a mentor and educational resource for clinical staff.
• Collaborate with department leaders and Field Training Officers (FTOs) to implement targeted educational plans.
• Encourage participation in continuing education, research, and professional development activities.
• Participate in quality committees, peer review activities, and performance improvement initiatives.
• Assist with annual budget planning and educational resource allocation.
• Promote a culture of teamwork, accountability, continuous learning, and clinical excellence.

Requirements

• Current Texas State Paramedic license or Registered Nurse (RN) license.
• Minimum of two (2) years of direct clinical experience in an acute care hospital, EMS, medical transport, air medical, or ground transport setting.
• Minimum of two (2) years of experience in staff education, clinical training, patient safety, or quality improvement.

Qualifications

Preferred Qualifications:

• Bachelor's or Master's degree in Nursing, Healthcare Administration, Education, or a related field.
• DSHS EMS Instructor certification or willingness to obtain certification within 18 months of hire.
• Experience with research activities, evidence-based practice initiatives, or professional publication.

Certifications:

• Required: Texas State Paramedic License or Registered Nurse License.
• Preferred: DSHS EMS Instructor Certification. Additional healthcare quality, patient safety, or education certifications.

Skills

We're seeking a passionate educator and clinical professional who:

• Demonstrates a strong commitment to patient safety and clinical excellence.
• Has the ability to translate complex clinical and regulatory concepts into engaging learning experiences.
• Thrives in a collaborative, fast-paced healthcare environment.
• Possesses exceptional communication and relationship-building skills.
• Is analytical, data-driven, and focused on measurable outcomes.
• Is committed to continuous learning and professional growth.
• Serves as a mentor and trusted resource for clinical staff.

Benefits

• Opportunity to impact quality, safety, and patient outcomes across a leading EMS organization.
• Collaborative and mission-driven culture.
• Professional growth and leadership development opportunities.
• Ability to influence education, quality improvement, and organizational excellence.
• Work alongside dedicated healthcare professionals committed to bringing help and hope to those who need it most.

Schedule

• Field-based position primarily supporting operations in Kaufman and Dallas Counties.
• Requires regular travel throughout CareFlite service areas, including Tarrant, Johnson, Hill, Hood, Somervell, Erath Counties, and future expansion markets.
• Occasional evening, weekend, or off-shift educational support may be required based on operational needs.

Physical Requirements

• Ability to travel frequently between operational locations.
• Ability to stand, walk, teach, and facilitate educational activities for extended periods.
• Ability to conduct simulation training, skills demonstrations, and competency evaluations.
• Ability to lift and move educational materials and training equipment as needed.
• Must be able to perform duties in office, classroom, field, and clinical environments.