Clinical Program Supervisor, Enhanced Care Management

About the role

At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality. The primary focus on the Clinical Program Manager is to ensure the quality of services provided by the ECM Services Unit that addresses the clinical and non-clinical circumstances of high-need clients enrolled in Medi-Cal managed care. The supervisor works under the direction of the Community Mental Health Program Director. ECM services provide a whole-person approach to children, youth and families experiencing complex medical and psychosocial challenges to minimize the likelihood of preventable hospital and emergency department admissions. Services include outreach and engagement, providing person-centered care coordination, developing care plans, and providing linkages to medical, psychiatric, social, educational and other services as needed.

Primary Responsibilities

• Overseeing charting and documentation standards adhering to ECM contracts with Managed Care Plans (MCPs).
• Conducting staff performance reviews.
• Participates in the development and implementation of goals, strategic initiatives, objectives, policies, and priorities for assigned areas of responsibility.
• Monitoring and evaluating the effectiveness and efficiency of programmatic service delivery.
• Contract compliance activities, including meeting the contract objectives and documentation requirements, coordinating evaluation activities, and other performance-related issues.
• Other duties as outlined in the position description.

Qualifications

• At a minimum, must hold a Master’s degree in clinical psychology, social work, or a related field from an accredited college or university.
• Must possess licensure in a mental health discipline, as recognized by the California Board of Behavioral Sciences, such as a Licensed Clinical Social Worker.
• Certified in LACDMH-approved Evidence-Based Practices (EBP) and experience supervising clinicians trained in EBPs preferred.
• Successful experience related to a supervisory role is preferred.
• A minimum of 1-2 years of experience working with at-risk, severely emotionally disturbed (SED) youth and/or non-minor dependents.

Benefits

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
• Medical, dental, vision, life, and long-term disability insurance
• 401(k) retirement plan with employer match up to 4%
• Employee referral program: Encourage your colleagues to join us
• Education tuition assistance program: Invest in your career development
• Public Service Loan Forgiveness (PSLF) eligible
• Flexible spending account (FSA) plans

Eligibility and other benefits are outlined in plan documents.

Pay

Salary: 85,000 to 90,000 a year

Schedule

Hybrid after 90 days.