Clinical Program Manager, Enhanced Care Management

At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.

About the Role

The primary focus of the Clinical Program Manager is to ensure the quality of services provided by the ECM Services Unit that addresses the clinical and non-clinical circumstances of high-need clients enrolled in Medi-Cal managed care. The supervisor works under the direction of the Community Mental Health Program Director. ECM services provide a whole-person approach to children, youth, and families experiencing complex medical and psychosocial challenges to minimize the likelihood of preventable hospital and emergency department admissions. Services include outreach and engagement, providing person-centered care coordination, developing care plans, and providing linkages to medical, psychiatric, social, educational, and other services as needed. This is a hybrid role.

Responsibilities

• Oversee charting and documentation standards adhering to ECM contracts with Managed Care Plans (MCPs).
• Conduct staff performance reviews.
• Participate in the development and implementation of goals, strategic initiatives, objectives, policies, and priorities for assigned areas of responsibility.
• Monitor and evaluate the effectiveness and efficiency of programmatic service delivery.
• Ensure contract compliance activities, including meeting the contract objectives and documentation requirements, coordinating evaluation activities, and addressing other performance-related issues.
• Other duties as outlined in the position description.

Qualifications

Eligibility and other qualifications are outlined in the plan documents.

Benefits

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays.
• Insurance: Medical, dental, vision, life, and long-term disability insurance.
• Retirement: 401(k) retirement plan with employer match up to 4%.
• Employee Referral Program: Encourage your colleagues to join us.
• Education Tuition Assistance Program: Invest in your career development.
• Public Service Loan Forgiveness (PSLF): Eligible.
• Flexible Spending Account (FSA) Plans: Available.

Pay

$85,000 to $90,000 a year