Clinical Program Manager, Youth & Family Services

Position Overview

The Clinical Program Manager, Youth & Family Services is a part-time founding clinical role responsible for launching and operationalizing Our House NYC’s Family Support Program (FSP) for children, adolescents, and their caregivers. Reporting to the Chief Clinical and Program Officer (CCPO), this position works closely with CCPO leadership to establish the program’s clinical framework, group structure, volunteer infrastructure, and community presence.

Qualifications

• LCSW required
• Minimum 3–5 years of clinical experience, with a focus on children, adolescents, or families
• Experience facilitating grief or psychoeducational groups strongly preferred
• Strong organizational and communication skills; ability to work independently in a startup environment
• Experience with volunteer coordination, training, or supervision preferred
• Familiarity with data management systems (Airtable, or similar)
• Bilingual English/Spanish a plus

Key Responsibilities

• Family Support Program Launch & Clinical Operations
• Partner with the CCPO to implement the Family Support Program clinical framework, group structure, and service protocols
• Conduct Pre-Phone Intakes (PPIs) and Pre-Group Appointments (PGAs) for prospective FSP participants
• Facilitate children’s, adolescent, and caregiver grief support groups
• Manage participant placement, waitlist communication, and ongoing group coordination
• Apply clinical judgment in participant referrals to individual therapy and community resources
• Serve as Clinician on Duty during designated Youth & Family program evenings
• Consult with Our House LA colleagues for program model guidance and training support
• Volunteer Group Leader Supervision & Development
• Recruit, interview, and onboard Volunteer Group Leaders for the Family Support Program
• Facilitate bi-weekly Volunteer Group Leader supervisions and provide individual consultation as needed
• Maintain records and implement annual evaluations for each Volunteer Group Leader
• Aid in the development and refinement of FSP volunteer training materials as directed by the CPO
• Support volunteer engagement, retention, and appreciation initiatives
• Intern Supervision
• Supervise graduate-level MSW/LMSW interns placed within the Youth & Family program, as the program scales
• Provide supervision in coordination with the CPO as educational coordinator
• Program Operations & Data Management
• Maintain accurate program data in Airtable, and other tracking systems
• Administer and evaluate pre- and post-group surveys to inform program improvement
• Maintain the Youth & Family program calendar
• Contribute to Board report narratives and data as directed by the CPOM
• Monitor peer grief support offerings for children and families to identify collaboration opportunities
• Community Outreach & Education
• Initiate and respond to schools, pediatric hospitals, and community agencies requesting grief education and support
• Represent Our House NYC at community events and professional forums as appropriate
• Develop and maintain relationships with referral partners serving children and families in coordination with the CCPO
• Support workshop logistics and arrange payments in partnership with the Director of Finance
• On-Site Grief Response – Youth & Family
• Respond to school and community inquiries for short-term grief support following a death
• Coordinate OSGR logistics for youth and family engagements in partnership with the CPOM
• Maintain and update OSGR materials; track activities for program evaluation
• Team Collaboration & Administration
• Attend clinical, team, and all-staff meetings as required within part-time schedule
• Collaborate with the CPO and adult program team on shared organizational initiatives
• Receive individual clinical supervision from the CPO in compliance with NYS licensing requirements
• Participate in screening and onboarding of future Youth & Family program staff as directed
• Professional Development
• Remain current on grief research, child and adolescent bereavement, and evidence-informed practices
• Attend relevant conferences and continuing education as appropriate
• Share knowledge and learning with the clinical team