Clinical Program Coordinator

Core Responsibilities

• Evaluates program effectiveness, analyzes results, and recommends appropriate action.
• Captivates clinical program activities with other departments and staff to ensure optimal efficiency.
• Serves as a main point of contact to facilitate communication between stakeholders.
• Develops collaborative partnerships across teams and/or patients to streamline processes and enhance departmental productivity.
• Trains, develops, and empowers staff to effectively perform their jobs.
• Develops program/departmental communications and may involve promotional materials for distribution.
• Prepares reports which may include financial statements, and records for management or outside agencies.
• Ensures confidentiality of patient and hospital business information.
• Captivates the maintenance of established supply levels in designated areas, as needed.

Department Specific Functions

• Manage the UM Hemophilia Treatment Center 340B Factor Program, ensuring effective and efficient workflows in compliance with 340B Federal Factor Program requirements and Office of Pharmacy Affairs standards.
• Maintain the OPA website to ensure the accuracy and validity of UM HTC 340B program information.
• Complete the annual 340B program certification process as required by OPA.
• Manage 340B account revenues, expenses, claims issues and resolutions, patient education, program enrollment, insurance verification, and required patient consents for Hemophilia of Georgia, the University of Miami’s 340B contract pharmacy.
• Obtain prescriptions from pediatric and adult HTC providers as needed; negotiate factor pricing and advise the contract pharmacy regarding billable rates for patient insurance providers.
• Verify enrolled patient information monthly prior to placing factor orders and provide the HTC Medical Director with ongoing updates and monthly program activity reports.
• Serve as liaison among patients, the contract pharmacy, pharmaceutical manufacturers, sponsored programs, the Office of Research Administration, and other university groups involved in patient issues, payer claims, and 340B program operations.
• Capture 340B program activities with UM Finance, ORA, and Hemophilia of Georgia.
• Coordinate 340B program activities with UM Finance, ORA, and Hemophilia of Georgia.
• Manage and oversee all invoices related to the 340B Factor Program, ensuring timely processing and payment of invoices from pharmaceutical manufacturers.
• Serve as the primary liaison with University Medical Finance and Accounts Payable departments to facilitate prompt payment processing, resolve billing discrepancies, and maintain positive relationships with manufacturers and contract pharmacy partners.
• Supervise one full-time employee providing secretarial support to HTC staff.
• Supervise the database analyst responsible for maintaining regulatory compliance with federal guidelines and ATHN requirements, as well as the clinical research coordinator supporting studies benefiting pediatric and adult hemophilia patients.
• Work with the HTC Outreach Coordinator to coordinate community outreach events, including approved expenses and team participation.
• Oversee balances in the Gift Account and MCHB/340B/GRI accounts.
• Process hiring requests for temporary and permanent employees, including resume review, candidate identification, interview coordination, selection, and onboarding support.

Core Qualifications

• Bachelor’s degree in relevant field required.
• Minimum 2 years of relevant experience required.
• Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
• Ability to maintain effective interpersonal relationships.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Commitment to the University's core values.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (i.e. Microsoft Office).
• Demonstrated proficiency in Spanish, including the ability to communicate effectively both verbally and in writing with patients, families, community partners, and healthcare professionals.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

Department

The University of Miami/UHealth Department of Pediatrics has an exciting opportunity for a full time Clinical Program Coordinator to work in Miami, FL.

Pay

Competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

Full time Employee Type: Staff