Clinical Program Coordinator

About the Role

The Clinical Program Coordinator plays a key role within the program by supporting clinical, operational, and administrative functions to ensure the delivery of high-quality care. This position serves as a clinical and operational resource to the team, providing mentorship, promoting best practices, and assisting in the smooth day-to-day functioning of the program. At the discretion and request of the Program Director, the Clinical Program Coordinator may also provide direct care services.

Responsibilities

• May provide direct care services to assigned clients and must document services in accordance with HCA standards and all applicable state and payer requirements.
• Serve as a role model of best practices, consistently demonstrating professional standards and adherence to all required timeframes, documentation expectations, and operational procedures.
• Participate in treatment team meetings to support comprehensive care coordination.
• Complete and submit all required documentation accurately and within required timeframes.
• Review ongoing treatment-related documentation for completeness and clinical appropriateness.
• Model adherence to clinical and administrative procedures and promote a culture of accountability and excellence.
• Communicate effectively with referral sources, clients, families, and internal team members.
• Assist in coordinating and overseeing day-to-day operations which may include:
  • Marketing and business development
  • Respond to questions, disseminate or explain information, and address complaints from clients, employees, and other stakeholders
  • Client admissions and service authorizations
  • Billing and payroll coordination
  • Customer and referral source relations
  • Staff scheduling and coordination of training
  • Chart audits and documentation compliance
• Assist in recruitment, hiring, onboarding, training, and orientation of staff
• Support preparation of meeting agendas and facilitate staff meetings as needed
• Assist in the development and implementation of the region's annual strategic plan.
• Support preparation of the region's annual budget and assist with review and analysis of monthly financial statements.
• Contribute to marketing efforts and strategic development of the region in alignment with budget and growth goals.
• Coordinate and assist with activities and audits to ensure compliance with all applicable regulations, payer requirements, and accreditation standards.
• Supporting staff pursuing professional licensure by providing ongoing licensure supervision
• As a licensed clinician working for Health Connect America your NPI number will be used to bill for services performed by those being supervised by you.
• As a licensed clinician you will be responsible for ensuring that your credentials remain current, you comply with all training requirements, and you are adequately supervising your staff.
• Provide ongoing mentorship and support to team members, serving as a model of professionalism and efficiency.
• Ensure own practice and support of team activities consistently meet quality benchmarks, timelines, and organizational policies.

Qualifications

• Master's degree in Counseling, Social Work, Marriage and Family Therapy, Psychology, or a related behavioral health field.
• Current licensure or eligibility for licensure in compliance with state regulations (e.g., LPC, LCSW, LMFT).
• Proven experience in clinical mental health services, especially within community-based settings.
• Experience in leadership and management is preferred.

Benefits

• Flexibility in scheduling
• Access to Employee Assistance Program (EAP) including 8 mental health counseling sessions annually
• Paid time off and paid holidays for full-time employees
• Comprehensive benefits package including medical, dental, vision, and other voluntary insurance products
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work