Clinical Practice Operations Manager/PMHNP

Mission

Mindfully Psychiatry is a growing private practice dedicated to providing compassionate, collaborative care. This role is ideal for someone who enjoys both direct patient care and shaping the practice's operations.

Schedule

5 days per week - flexible day structure based on patient care vs. operations; no weekends or night shifts required.

Benefits

• Health, vision, and dental
• Paid time off
• Paid recharge days
• HSA with employer match
• Dependent care FSA
• Employer-paid Life and AD&D insurance
• Employer-paid short-term and long-term disability
• HealthiestYou wellness program – no cost for participation; 100% free healthcare visits
• Employee assistance program
• 401k with generous employer match
• Student loan support
• Paid malpractice insurance
• Crunch fitness discounts
• Voluntary pet insurance

Job Responsibilities

• Clinical Care (Direct Patient Impact)
• Provide high-quality, compassionate psychiatric care to a manageable caseload.
• Collaborate with the medical director and practice leadership, providers and care teams to support continuity and clinical excellence.
• Help ensure patients experience a welcoming, efficient, and supportive care environment.
• Operations & Practice Leadership (Big-Picture + Daily Impact)
• Autonomy to design and implement workflow improvements.
• Direct input into staffing models, scheduling strategies, and patient flow.
• Partner—not just support—practice leadership in operational decisions.
• Oversee and improve daily clinic operations, ensuring scheduling, patient flow, and provider support are smooth and effective. Tools include EHR, established reporting systems and existing process manuals.
• Manage provider utilization targets and reporting to help the practice run sustainably.
• Optimize workflows and clinical systems to boost quality, reduce friction, and enhance patient satisfaction.
• Lead a small, high-performing administrative team, supporting clarity, communication, and professional growth.
• Quality, Safety & Compliance
• Ensure adherence to HIPAA, OSHA, and behavioral health regulations.
• Maintain safety protocols and help create a culture of calm, clarity, and accountability.
• Patient Experience
• Serve as a thoughtful and professional escalation point for patient concerns.
• Champion responsive, compassionate communication across the practice.
• Keep an eye on trends in patient satisfaction and support continuous improvement.
• Strategic & Growth Collaboration
• Partner with the practice leader on new service lines and improvements that meaningfully enhance care.
• Opportunity for mentorship and support from experienced leaders. Collaborative culture. No figure it out alone as we work as a team.
• Participate in evaluating systems that make clinical and administrative work easier.
• Track KPIs and help drive smart, patient-centered operational decisions.

Qualifications and Skills

• Required Board License – PMHNP.
• Ability to work at Cincinnati offices; occasional car travel to other office locations.
• Excellent written and verbal communication skills.
• Organized, detail-oriented, self-motivated and a self-starter.
• Ability to function as an effective member of an integrated healthcare team.
• Two years relevant clinical health experience preferred.
• Healthcare management experience preferred.

Why This Role is Unique

This role offers a balanced work environment with meaningful time with patients and a meaningful role in shaping the practice's operations. It provides variety in clinical care, team leadership, problem-solving, and operational decision-making. Your ideas can help shape a small, tight-knit practice where change happens quickly. There is room to expand your leadership skills while maintaining your passion for patient care.

About the Role

Mindfully Psychiatry is a mission-driven environment that deeply values mental health, relationships, and compassionate care. The role is ideal for someone who enjoys both direct patient care and contributing to the practice's operations.