Clinical Operations Manager

About the role

The Clinical Operations Manager (COM) role involves leading and coordinating both the operational and clinical aspects of service delivery. Key responsibilities include overseeing daily program operations, managing workforce functions, ensuring timely access to care, maintaining quality clinical delivery, and fostering strong community relationships.

Responsibilities

• Oversee daily program operations, including staffing, scheduling, and resource allocation.
• Manage workforce functions, including hiring, onboarding, training, performance management, and staff development.
• Maintain accountability for team performance and adherence to organizational standards.
• Oversee physical plant/environment of care in collaboration with support departments to ensure safety, functionality, and compliance.
• Develop and maintain relationships with external vendors and service partners to support operational needs.
• Monitor patient census, referral trends, and local market demand to optimize capacity and access to care.
• Participate in a call schedule and may respond onsite to urgent issues, emergencies, and cover critical staffing gaps.
• Manage departmental budgets and staffing models to align with patient demand and financial performance expectations.
• Participate in the annual budgeting process and monitor ongoing financial performance on a monthly basis.
• Identify opportunities to improve operational efficiency while maintaining quality of care.
• Ensure delivery of high-quality clinical care in alignment with organizational standards and individual patient needs.
• Provide or oversee clinical supervision, support staff development, and increase clinical independence.
• Support staff in crisis management, coordinate with emergency services when appropriate, and foster multidisciplinary collaboration.
• Review and audit electronic health records weekly to ensure compliance with documentation standards.
• Collaborate with providers and other treatment team members to support integrated patient care.
• Support training and ongoing professional development of clinical staff.
• Provide direct patient care and therapeutic services when needed.
• Foster strong cross-disciplinary collaboration among all care team members.
• Implement and sustain quality improvement initiatives to enhance patient outcomes and program effectiveness.
• Monitor key clinical and operational metrics and implement data-driven improvements.
• Ensure compliance with all relevant state and federal regulations.
• Lead or support investigations related to incidents, complaints, and grievances.
• Partner with patients and families to resolve concerns and support a positive care experience.
• Ensure compliance with safety protocols, drills, and environment of care standards.
• Build, lead, and retain a high-performing, engaged clinical team.
• Lead by example and provide direct support to team when needed.
• Identify and support team-building opportunities through planned initiatives and everyday interactions.
• Develop and maintain relationships with referral sources, payers, and community partners.
• Collaborate with outreach and additional site clinical leadership to align services with community needs.
• Participate in community engagement efforts to promote program visibility and growth.

Qualifications

• Master’s degree in social services or a related field, with an active clinical license issued by the appropriate state licensing board.
• Minimum of four (4) years of clinical experience providing direct care using evidence-based treatment approaches; at least two (2) years experience in a psychiatric facility is preferred.
• Minimum of two (2) years of supervisory experience is strongly preferred.
• A thorough knowledge of social service administration, supervision, consultation, the community and its resources, the dynamics of human growth and behavior, therapy skills and techniques for all age groups.
• Advanced practice social worker certifications (Advanced Practice Social Worker - Cert), licensed clinical social worker certifications (Licensed Clinical Social Worker - Cert), licensed professional counselor certifications (Licensed Professional Counselor - Cert), or licensed marriage and family therapist certifications (Licensed Marriage and Family Therapist - Cert).

Benefits

Through UnitedHealthcare, UMR and HealthSCOPE Benefits, Rogers Behavioral Health offers a comprehensive Total Rewards package including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)