Clinical Practice Director

About the Role

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence throughout the state, we are seeking a Clinical Practice Director to join our Outpatient Services team and help advance our mission of empowering people to live healthier, more fulfilling lives.

Benefits

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, and employee assistance programs.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

Responsibilities

• Provide mission-aligned, strengths-based leadership to assigned clinical teams across Outpatient Services locations, ensuring timely, evidence-based, whole-person care consistent with BHN standards and strategic priorities.
• Collaborate with Practice Managers, Utilization Management, Staff Development, and other BHN leaders to standardize clinical practices, improve workflows, update protocols, and align organizational initiatives with staff readiness.
• Use clinical data, treatment guidelines, regulatory requirements, and outcome measures to evaluate service quality, identify gaps, and implement training, change-management, and performance-improvement initiatives.
• Ensure evidence-based treatment models are implemented with fidelity and that staff receive the documented training, resources, supervision, and support needed to succeed.
• Recruit, orient, supervise, coach, and evaluate clinical staff; establish professional-development goals; monitor core competencies; and review required clinical documentation within program guidelines.
• Monitor clinical performance, including caseload and schedule management, team-based care, documentation quality and timeliness, utilization-management protocols, and goal- and outcome-directed treatment.
• Facilitate clinical care-team meetings, consultations, trainings, and management meetings, and provide operational support and leadership coverage to maintain services during established hours.
• Maintain compliance with applicable healthcare regulations, licensing and ethical standards, HIPAA, 42 CFR Part 2, payer requirements, contracts, and BHN policies and procedures.
• As assigned, provide comprehensive behavioral-health assessments, risk and crisis evaluations, level-of-care determinations, brief interventions, and evidence-based individual, family, couples, or group treatment.
• Coordinate care with individuals served, families, guardians, community partners, and other providers; maintain timely and accurate documentation; support transitions to the least intensive appropriate level of care; and perform other duties as assigned.

Requirements

• Master's or doctoral degree in a relevant behavioral-health field required.
• Current independent clinical license in an eligible behavioral-health discipline required.
• At least three years of clinical supervisory and/or management experience required.
• Broad knowledge of mental-health conditions, assessment, diagnosis, treatment techniques, evidence-based practices, risk evaluation, and levels of care across diverse populations.
• Experience or training working with co-occurring mental-health and substance-use disorders, or a demonstrated willingness to develop this expertise.
• Demonstrated ability to provide effective clinical supervision, develop staff competencies, lead organizational change, facilitate multidisciplinary teams, and manage disagreement or conflict constructively.
• Working knowledge of applicable regulatory, ethical, confidentiality, utilization-management, documentation, and quality-of-care requirements.
• Excellent verbal, written, presentation, facilitation, organization, time-management, decision-making, and relationship-building skills.
• Demonstrated cultural responsiveness and ability to lead and serve individuals, families, and staff from varied racial, ethnic, religious, LGBTQIA+, socioeconomic, and other backgrounds.
• Proficiency with electronic records, internet, email, word processing, agency communication systems, and data-informed management, along with knowledge of community resources and referral pathways.

Pay

Salary Range: $85,000-$95,000