Clinical Practice Assistant

About the role

This position works within the Ambulatory Float Pool as a Clinical Practice Assistant. Ambulatory Float Pool staff are assigned to a short-staffed clinic. Typically Float Pool assignments last from 60 to 90 days, after which Float Pool staff are assigned to a different clinic.

Responsibilities

• Performs both administrative and clinical functions to support smooth and efficient practice operations, while contributing to BIDMC's promise of providing extraordinary care.
• Communicates with patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Duties include but are not limited to greeting, check-in, scheduling and medical assisting.
• Assists patients who have physical and psychological limitations with ambulation and patient care functions.
• Reports to Practice Manager or RN with input from assigned Physicians, Nurses or other health care providers.

Requirements

• High School diploma or GED required.
• 0-1 Years Related Work Experience Required.
• Medical assisting experience required through any of the following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting.
• Current or former nursing or medical student who has completed at least one clinical rotation.
• Successful completion of BIDMC in-house competency program in 2019.
• Successful completion of Basic Clinical Skills course at Northeastern University.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Qualifications

• Phlebotomy Certificate preferred.

Skills

Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action: Ability to follow general instructions and procedures as provided.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

Physical Nature Of The Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Pay

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.