Clinical Practice Assistant/Medical assistant

About the Role

This position works within the Ambulatory Float Pool as a Clinical Practice Assistant. Ambulatory Float Pool staff are assigned to a short-staffed clinic, typically for 60 to 90 days, after which they are reassigned to a different clinic. This role offers an excellent opportunity to gain experience in a variety of Ambulatory specialties while enhancing individual skills. Hours vary by assignment.

Responsibilities

• Performs medical assisting duties, including but not limited to vital signs, height and weight, EKGs, phlebotomy, and assisting during routine procedures.
• Ensures patient care areas are clean, organized, stocked, and ready for use.
• Escorts patients to ancillary service areas such as radiology and lab as needed.
• Monitors, orders, and maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates.
• Performs initial review of medication lists in the electronic medical record for final review by licensed practitioners.
• Retrieves schedule VI and over-the-counter medications under supervision; not authorized to perform licensed personnel duties such as drawing up medications or administering IVs.
• Performs point-of-care testing, such as lab tests and specimen collection, and implements quality control standards.
• Provides patients with instructions for specific tests and procedures.
• Uses the electronic medical record system (OMR) to queue prescription renewals, enter/scribe orders, and document tasks for billing.
• Schedules diagnostic and lab tests, accommodating patient and provider needs.
• Verifies patient insurance, including prior authorizations, referrals, and pre-certifications, and explains processes to patients.
• Prepares schedules, patient charts, and other documents for clinical activities.
• Performs check-in using a computer system, including registration, verification of demographic and fiscal information, collecting copayments, and verifying health care proxies.
• Records appointment cancellations or no-shows (visit disposition).
• Monitors patients and visitors in the practice, facilitates timely flow, and informs patients and providers of delays.
• Acts as a liaison between patients and practice staff to ensure optimal flow and service delivery.
• Ensures waiting room materials are organized and stocked.
• May answer and screen telephone calls.

Requirements

• High School diploma or GED required.
• 0-1 years of related work experience required.
• Medical assisting experience required through any of the following: MA, CNA (or LNA), EMT, PCT certificate, or an Associate’s Degree in Medical Assisting.
• Current or former nursing or medical student who has completed at least one clinical rotation.
• Successful completion of BIDMC in-house competency program in 2019 or Basic Clinical Skills course at Northeastern University.
• Basic familiarity with computers and ability to navigate web-based applications.

Preferred Qualifications

• Phlebotomy Certificate preferred.

Skills

• Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures with little to no supervision.
• Problem Solving: Ability to address routine problems and identify opportunities for process improvements.
• Independence of Action: Ability to follow general instructions and procedures; work is monitored by a supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with staff, patients, families, and external customers.
• Knowledge: Full working knowledge of standard concepts, practices, and procedures.
• Team Work: Ability to collaborate in small teams, offering ideas and respecting team members.
• Customer Service: Ability to provide high-level customer service in a professional, respectful manner, including active listening and problem-solving in stressful situations.
• Age-Based Competencies: Competency in providing care to young adults (16-30 years), middle-aged adults (30-60 years), and elderly patients (60+ years).

Physical Requirements

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. The job is physical, requiring standing and/or moving around for the majority of the shift.

Pay

The pay range for this position is $21.00 - $28.26 per hour. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, certifications, geography, job responsibilities, and other applicable factors. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime, and other additional pay practices.

Additional Information

As a health care organization, Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.