Clinical Pharmacy Technician - Closed Door Facility

Our clinical pharmacy technicians join and contribute to a service-conscious Pharmacy Team that consistently builds relationships with patients by exceeding their needs and providing safe, accurate, and efficient care to achieve optimal patient, Team Member, and Company outcomes. Your primary responsibility in this closed-door pharmacy will be to assist with both outgoing and incoming clinical call initiatives as well as providing data entry support for all retail locations.

About the role

• Paid Training Program: All new hires start in a 4–6-week training program with dedicated trainers. After training, ongoing support and coaching ensure your success.
• Supportive and inclusive work environment where you can be your authentic self, whether you're starting your career or bringing years of experience.
• Career growth opportunities within the same department or across other departments at Giant Eagle.

Responsibilities

• Execute Medication Therapy Management (MTM) through competency in MTM platforms, following established best practices for workflow, patient contact, scheduling, follow-up calls, and data entry.
• Use the pharmacy computer to complete all actions necessary for optimal patient care, including data entry.
• Schedule and perform follow-up adherence calls to ensure continued medication compliance.
• Provide detailed notes and documentation within the platform to ensure proper reimbursement, patient safety, and seamless patient management among staff.
• Adhere to all company, state, and federal policies, laws, and regulations, including HIPAA.
• Maintain a neat work environment to meet all company, local, state, and federal requirements.
• Understand service and business metrics and assist the team in improving outcomes.
• Report errors, omissions, and incidents to the pharmacist.
• Act in a fiscally responsible manner regarding work processes and meet financial goals.
• Add and update prescriptions on Auto-fill.
• Accurately read and data enter new prescriptions, including billing to third parties, compounds, calculations, and free-form prescriptions.
• Resolve third-party insurance billing issues to meet customer requirements.
• Communicate effectively with internal Giant Eagle team members verbally and via phone/email.
• Complete all necessary daily and weekly reports and paperwork.
• Ensure exemplary customer service and satisfaction, contacting a Pharmacist when needed.

Requirements

• 0 to 6 months of experience required.
• High school diploma or equivalent, or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio.
• Lifting requirements: Up to 25 pounds.
• Must be at least 18 years of age, or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio.
• Certification as a Pharmacy Technician Trainee, if applicable by state.

Benefits

• Paid Time Off: 10 vacation days, 5 sick days, 1 personal day, and 6 paid holidays.
• Comprehensive healthcare coverage: medical, dental, vision, and prescription benefits, active within 30 days of hire for you and your family.
• 401k with company match.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities set us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us—because you matter.