Clinical Pharmacy Tech II - Medication History

About the role

Responsible for securing patient data based upon comprehensive data elements, financial education/counseling, insurance verification, provision of clinical information for pre-certification, authorization and third party claims management. Interviews patient for clinical, financial, and history information and arranges appropriate clinical care.

Responsibilities

• Drafts various correspondence letters and sends to referral source when necessary.
• Gathers and documents patient demographics, insurance information, needs assessment, patient history, and other data as needed.
• Initiates refill/follow up calls and schedules delivery as needed.
• Provides information and answers to patient/caregiver questions and refers to clinician when appropriate or requested.
• Identifies all patients requiring pre-certification or pre-authorization at the time services are requested or when notified by another hospital or clinic department.
• Contacts insurance company or employer to determine eligibility and benefits for requested services.
• Maintains patient records in a timely and complete manner.
• Affords assistance to the pharmacist with the process of filling and labeling the prescriptions.
• Calculates initial measurements for compounds and maintains compounds logs.
• Provides monographs and other required medication guides with each prescription.
• Maintains proper storage of medications (i.e. security, temperature controlled items, etc.).
• Demonstrates the knowledge and skills necessary to communicate to the infant, pediatric, adolescent, adult and/or geriatric patient per the established age-specific education/standard.
• Works with coordinators and manager to develop and attain quarterly objectives.
• Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information.
• Communicates problems hindering workflow to management in a timely manner.
• Initiates charge anticipation calculations.
• Accurately identifies anticipated charges to assure identification of anticipated self-pay portions.
• Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.
• Attends departmental meetings and/ or documents review of meeting minutes.
• Participates in quality activities as assigned by Pharmacist Manager.
• Participates in performance improvement (i.e. follows established work systems, identifies deviations or deficiencies in standards/systems/processes and communicates problems to coordinator or manager)

Requirements

• Must possess current licensure as required by state board where services will be provided: MD: Pharmacy Technician License or Pharmacy Technician Student Permit through Maryland Board of Pharmacy OH: Certified or Registered Pharmacy Technician License or Trainee License through Ohio Board of Pharmacy PA: Pharmacy Technician or Pharmacy Technician Trainee License through the Pennsylvania State Board of Pharmacy WV: Pharmacy Technician License or Trainee License through West Virginia Board of Pharmacy
• Remote Workers Only: Must additionally hold Pharmacy Technician License or Pharmacy Technician Trainee License issued by state of residence.
• Nationally Certified Pharmacy Technician through Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA)
• Five (5) years of Pharmacy Technician or healthcare related experience

Qualifications

• Associates degree OR Post high school education in a science field of study OR graduate of a pharmacy technician training program.

Skills and Abilities

• Must be able to use computers and software applications.
• Knowledge of drugs, drugs dosing, side effects, indications, contraindications and proper administration preferred.
• Knowledge of rules, policies and regulations related to the disbursal of pharmaceutical drugs preferred.
• Must be able to work accurately, efficiently, and safely in a fast-paced environment.
• Must be polite and respectful when communicating with staff, physicians, patients and families.
• Must approach interpersonal relations in a positive manner.
• Must demonstrate flexibility to meet the needs of department or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-backs (i.e. weather or disaster).
• Must be able to communicate effectively verbally and in writing and place high emphasis on customer service.

Physical Requirements

• While performing the duties of this position, the employee is required to walk and stand or sit for long periods of time.
• Must be able to lift 30 pounds and must be able to push 50 pounds.
• Dexterity required to finger, handle, and reach.

Working Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Job Description

• The medication history technician is a clinical pharmacy technician responsible for ensuring accurate and up to date home medication lists for admitted patients at WVU Hospitals.
• In this role, the technician collects medication information from patients, caregivers, pharmacies, and facilities and updates this information in the electronic medical record.
• It is critical that anyone assuming this role has a strong baseline knowledge of the top 200 medications, their brand/generic names, and common indications for use.
• This technician works closely with the inpatient clinical pharmacists.

Hours

• Typically Monday - Friday with a potential for weekend staffing.
• Candidates must be available to work on-site in Morgantown with the opportunity to work from home after sufficient training.
• No holiday staffing.

Shift

• United States of America (Non-Exempt)

Cost Center

• 230

Address

• 1 Medical Center Drive
• Morgantown
• West Virginia

Equal Opportunity Employer

• West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.