Clinical Pharmacist, Pharmacy Outreach (Remote)

About the role

The Clinical Pharmacist, Pharmacy Outreach is responsible for optimizing patient outcomes through telephonic interventions. This role focuses on the tactical execution of medication management services, including polypharmacy, adherence, and pharmacotherapy optimization.

Primary Duties

• Counsel patients via telephonic outreach on medication adherence, address any medication related problems such as adherence barriers, polypharmacy, or high risk medication use, and make appropriate evidence-based recommendations to patients and Practice Care Teams.
• Perform focused clinical chart reviews as needed to inform patient interventions.
• Absorb and document patient commitment to medication adherence and address barriers in real time.
• Escalate complex clinical cases to prescribers or interdisciplinary teams as appropriate.
• Meet and sustain performance goals (e.g., STARs, HEDIS).

Clinical Innovation and Resource Optimization

• Collaborate with Physicians, clinical and administrative staff to optimize the Medication Management workflow and patient experience.
• Proactively identify gaps in medication management through patient interactions and translate patient insights into targeted recommendations that drive improvements in practice operations and clinical workflows.
• Participate in the design, implementation, and evaluation of pilot programs or process changes ("test and learn") within the outreach model.
• Serve as a clinical subject matter expert, leveraging clinical pharmacy expertise to support organizational objectives and adapt to evolving healthcare needs.
• Develop and maintain standardized resources, educational tools, and clinical protocols to support improved medication outcomes and performance on quality measures (e.g., STARS, HEDIS) for practices, clinicians, and patients.

Minimum Qualifications

• Doctor of Pharmacy (PharmD)
• Active, unrestricted pharmacist license in the state of practice; Valid multi-state licensure in at least two of the following states: AL, KY, LA, MS, NC, KS, PA, UT, VA, WV, MI, DE
• Minimum of 3 years experience in value-based care, ambulatory care, or community pharmacy settings
• In depth knowledge of pharmacotherapy and pharmacy practice
• Strong verbal and written communication skills; Ability to translate complex clinical data into clear, understandable language for patients and care teams
• Proficiency in telephony platforms and various Electronic Health Record (EHR) systems
• Ability to work in a fast paced environment and adapt quickly to change
• Ability to work between 8 AM - 7 PM EST as dictated by business needs

Preferred KSA's

• Familiarity with Medicare, HEDIS, and STAR ratings

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Pay

$115,000 - $135,000 a year

Schedule

Flexible work schedules and the ability to work remotely are available for many roles