Clinical Patient Support Representative

Job Description

The Clinical Patient Support Representative plays a vital role by combining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.

Responsibilities

• Medical Assistant | Clinical Support

• Aid healthcare providers with patient examinations and procedures.
• Prepare examination rooms, ensuring they are clean and well-organized.
• Record patient medical history and vital signs accurately.
• Administer medications and injections as directed by healthcare providers.
• Perform basic laboratory tests and collect specimens for analysis.
• Maintain infection control standards and ensure proper sterilization of equipment.

• Front Desk Reception | Administrative

• Greet patients and visitors in a warm and friendly manner, providing a positive and professional first impression of the clinic.
• Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
• Answer incoming calls, address inquiries, and direct calls appropriately.
• Verify insurance coverage and assist patients with billing questions.
• Collect payments at time of check-in.
• Review patient demographics, ensuring all data has been recorded, verifying accuracy, and entering the information into Practice Management and EHR.
• Obtain and scan patients' driver's licenses and insurance cards into Ntierprise.
• Absorb and link all required referrals into the EMR.
• Absorb and register patients in Phreesia.

Qualifications

• Minimum High School Diploma or GED required.

• Minimum of five (5) years front office and clinical experience, preferably in Urology.

• Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.

Key Competencies

• Demonstrated ability to work independently and as an effective healthcare team member.

• Proven organizational skills and ability to prioritize effectively.

• Excellent customer service skills.

• Strong written and verbal communication skills.

• Proficient computer software and database skills.

• Strong attention to detail.

• Ability to multi-task, effectively problem-solve and work in a fast-paced environment.

• Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.

• Proficient knowledge of medical terminology.

• Comfortable asking probing questions to patients.

• Maintain & adhere to HIPAA compliance/ regulations.

• Ability to type a minimum of 40 words per minute.

Physical Requirements

• Regularly required to sit and stand for extended periods.

• Involves standing, sitting, walking, bending, stooping, and twisting.

• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.

• May be required to help to transfer the patient.

• Occasionally lifts and carries items weighing up to 40 lbs.

Pay Range

$22.00 - $26.00 per hour.