Clinical Patient Support Representative
Why Join Us?
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
Job Description
Clinical Patient Support Representative
Combines responsibilities of a Medical Assistant and Front Desk Receptionist.
Works collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.
Responsibilities
Medical Assistant
Aid healthcare providers with patient examinations and procedures.
Prepare examination rooms, ensuring they are clean and well-organized.
Record patient medical history and vital signs accurately.
Administer medications and injections as directed by healthcare providers.
Perform basic laboratory tests and collect specimens for analysis.
Maintain infection control standards and ensure proper sterilization of equipment.
Front Desk Reception
Greet patients and visitors in a warm and friendly manner, providing a positive and professional first impression of the clinic.
Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
Answer incoming calls, address inquiries, and direct calls appropriately.
Verify insurance coverage and assist patients with billing questions.
Collect payments at time of check-in.
Review patient demographics, ensuring all data has been recorded, verifying accuracy, and entering the information into Practice Management and EHR.
Obtain and scan patients' driver's licenses and insurance cards into Ntierprise.
Ensure all required referrals have been obtained, scanned into the EMR, and linked appropriately.
Absorb and register patients in Phreesia.
Qualifications
Minimum High School Diploma or GED required.
Minimum of five (5) years front office and clinical experience, preferably in Urology.
Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.
Key Competencies
Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.
Demonstrated ability to work independently and as an effective healthcare team member.
Proven organizational skills and ability to prioritize effectively.
Excellent customer service skills.
Strong written and verbal communication skills.
Proficient computer software and database skills.
Strong attention to detail.
Ability to multi-task, effectively problem-solve and work in a fast-paced environment.
Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
Proficient knowledge of medical terminology.
Comfortable asking probing questions to patients.
Maintain & adhere to HIPAA compliance/ regulations.
Ability to type a minimum of 40 words per minute.
Physical Requirements
Regularly required to sit and stand for extended periods.
Involves standing, sitting, walking, bending, stooping, and twisting.
Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
May be required to help to transfer the patient.
Pay Range
$22.00 - $26.00 per hour.
Application Information
Applications will be accepted until an offer has been extended and accepted.
Equal Opportunity Employer
Our Practice is an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.