Clinical Patient Service Representative (RN or LPN, Bilingual) - Remote in Indiana

Responsibilities

• Helps improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
• Sends and follows up on referrals, and completes Prior Authorizations (PA), Scheduling Diagnostic Imaging tests, and other patient care related paperwork.
• Works with management team to schedule appointments according to Patient Scheduling policy guidelines and health center needs.
• Processes appropriate patient paperwork in a timely manner.
• Educates patients regarding documents they will need to provide at the time of service.
• Accurately enters, maintains, and retrieves data on IHC’s Electronic Medical Records (EMR) system.
• Communicates appropriate diagnostic and clinical information with patients as needed.
• Communicates with patients care team as necessary.
• May assist with contacting patients for reminder calls and follow-up.
• May assist with pre-chart preparation; proactively contacting patients to schedule appointments based on scheduling guidelines and policies to increase health center efficiency and productivity.

Requirements

• Must be an LPN or RN with a valid Indiana license.
• Must have clinical and phone triage experience.
• Must have Spanish communication skills.
• One (1) year of prior experience in an office or health related position preferred.