Clinical Patient Navigator

Purpose

The patient navigator will work with the whole-patient care through intensive case management. Patient Navigator will work one-on-one with clients to encourage continued commitment and adherence to medical treatment, access to social services, improved communication, and prompt re-engagement in care.

What You Will Do

• Plans and implements programs to meet the needs of the Community Health and Well-Being department.
• Collaborates with physicians/APRNs, hospital staff, financial services on developing policies and procedures for the care of the patient.
• Facilitates patient in applying for financial assistance.
• Facilitates linkages to most appropriate site of care to ensure necessary treatment/intervention/care.
• Coordinates and facilitates treatment objectives for the patient.
• Develops informational and educational materials for this patient population.
• Assists in meeting the informational needs of each patient's primary medical staff and colleagues of Holy Cross Hospital and HealthPlex and acts as a resource for both.
• Serves as a liaison to services and resources within the hospital and the community.
• Responds to and provides community education presentations.
• Proactively educates community-based medical providers of services available.
• May serve as a facilitator of selected support groups.
• Provides assistance to patient and family to fill out appropriate financial eligibility applications and filing for financial assistance.
• Works with the Holy Cross and System Office Financial Assistance program.
• Develops and maintains a written plan of intervention for patients with a new cancer diagnosis.
• Works collaboratively with physicians/APRNs and the oncology care team members.
• Communicates patient care plans to primary care physicians/APRNs and obtains consensus for participation in this service.
• Advocates for the use of the Bienes Cancer Center services in the next phase treatment plan and provides linkage of those services.
• Provides emotional support and education to the patient (and family) during each phase of treatment up to and including follow up treatments and monitoring.
• RNs with oncology experience not required but preferred for this role.
• Tracks and coordinates care for patients with new malignant diagnosis.
• Tracks time from diagnosis to multidisciplinary evaluation by medical oncology and surgical oncology.
• Develops relationship with American Cancer Society, South Florida Cancer Care, Florida Breast Foundation, Komen Foundation, Gilda's Club and other cancer related support and funding services and other patient support groups.
• Participates in Cancer Center and Breast Cancer quarterly meetings and provides CHWB outreach report inclusive of educational events and statistics.
• Participates in multi-disciplinary oncology patient conferences when patient cases are being reviewed.
• Tracks compliance with the NCCN guidelines, treatment and surveillance.
• Respects and maintains confidentiality of patient, staff and privileged hospital information.

Benefits

• Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance
• Comprehensive benefits that start on your first day of work
• Retirement savings program with employer matching