Clinical Patient Navigator

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. The Clinical Patient Navigator manages front‑office functions and supports the staff of the wound care center, serving in a dual administrative/clinical role to streamline workflow and provide effective, exceptional patient care.

Responsibilities

Administrative Functions

• Coordinate with Center leadership to maximize daily patient census.
• Participate in staff meetings to support key Center functions.
• Greet patients and visitors; answer and route calls.
• Maintain patient communication, including scheduling, rescheduling, and appointment reminders; schedule providers according to the care continuum model.
• Obtain and verify patient insurance information, including pre‑certifications and pre‑authorizations, and enter data into appropriate databases.
• Collect and enter patient charges; verify and reconcile charges as directed.
• Prepare monthly patient survey data and documentation, then transmit to providers.
• Assemble new patient charts, maintain and file existing charts, and spot‑check charts for completeness and signatures.
• Coordinate/schedule ancillary testing with other hospital departments.
• Arrange patient transportation as needed.
• Maintain office equipment, supplies, and medical supplies as directed.

Clinical Functions

• Under RN/Provider direction, provide wound‑related patient care per hospital protocols, policies, procedures, and documented competencies.
• Assist with intake and discharge within scope of practice and according to hospital bylaws after completing required skill competencies.
• Perform hyperbaric oxygen therapy‑related duties after completing Healogics hyperbaric training and competency verification.
• Assist in the Vein Clinic after completing Healogics Vein Clinic training (if applicable).
• Gather patient information and necessary equipment/supplies for the RN or provider.
• Report quality‑of‑care issues to the Clinical Nurse Manager.
• Communicate therapeutic interventions with team members to ensure quality of care.
• Function as a Documentation Assistant (scribe) in accordance with Healogics policy.
• Perform other duties as required.

Requirements

• High School Diploma or GED; Associate’s degree preferred.
• Graduate of a Certified Medical Assistant (CMA), Emergency Medical Technician (EMT) or Certified Nursing Assistant (CNA) program accredited by CAAHEP or ABHES.
• Current CMA, CNA, or EMT certification licensed in the state of employment; must be maintained throughout employment.
• Minimum two (2) years of office administration experience, preferably in a medical setting (acute hospital, rehabilitation hospital, or skilled nursing unit).
• Prior medical coding experience preferred.

Skills

• Demonstrated competency in Basic Life Support (BLS).
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong customer service, interpersonal, and communication skills (oral and written).
• Excellent organization and time‑management abilities.
• Basic math skills and attention to detail.
• Ability to maintain confidentiality.
• Capability to work in a fast‑paced environment on multiple projects simultaneously.
• Team‑oriented attitude and ability to collaborate with others.

Physical Demands

• Stationary position for extended periods (4 + hours).
• Viewing computer screen for extended periods (4 + hours).
• Frequent keying on a computer (4 + hours).
• Reading and writing.
• Lifting/moving items up to 75 lb with equipment assistance.
• Pushing/pulling, bending/stooping.
• Communicating verbally.
• Close, distance, and peripheral vision.
• Reaching, grasping, and touching with hands.
• Detecting sounds by ear.
• Repetitive motions.

Work Environment

• Primarily indoor patient‑care environment.
• Exposure to hazards such as blood‑borne pathogens, toxic chemicals, and flammable gases.
• Exposure to mechanical equipment and proximity to moving objects.

Pay

The hourly rate for this position generally ranges between $19.02 and $23.34 per hour, based on qualifications, experience, geography, and operational needs.