Clinical Outcomes Associate

Location: Calmont Operations Building • Department: Clinical Support & Prevention • Shift: First Shift • Standard Weekly Hours: 40

About the role

The Clinical Outcomes Associate’s (COA) role is to conduct telephonic outreach to Cook Children’s Health Plan (CCHP) members for needs assessment, appointment scheduling, and care gap closure. You will act as a trusted advisor and educator on health care related inquiries. You will guide our members to a better healthcare experience, working every day to make healthcare easy with the service you provide. This role is responsible for serving as the initial point of contact between CCHP and new members.

Responsibilities

• Conduct telephonic outreach to CCHP members
• Perform needs assessment
• Schedule appointments
• Close care gaps
• Act as a trusted advisor and educator on health‑care related inquiries
• Guide members to a better healthcare experience
• Serve as the initial point of contact between CCHP and new members

Requirements

• High School Graduate required
• 1 year of healthcare customer service experience required (preferably in Managed Care)
• Bi‑lingual (English/Spanish) required; must pass Spanish test prior to hire

Skills

• Active Listening
• Communicating effectively orally and in writing
• Communicating with Supervisors, Peers, or Subordinates
• Concern for Others
• Customer Service knowledge
• Diversity – ability to interact effectively with varied backgrounds
• Documenting/Recording Information
• Time Management