Clinical Operations Manager - Peripheral Nerve Stimulation

Job Summary

The Clinical Operations Manager (COM) for Peripheral Nerve Stimulation Therapy is responsible for leading a national team of Field Clinical Managers to drive clinical excellence, patient support, and sales enablement for the PNS Therapy product portfolio. This role requires a blend of clinical leadership with operations management, field service operations, and customer engagement.

Responsibilities

• Hire, coach, and develop a national team of Field Clinical Managers
• Implement engagement, retention, and development plans to ensure a highly motivated team, reduced turnover, and continuous employee growth
• Conduct regular field observations (case coverage, ride-alongs, OR/clinic support)
• Drive a culture of accountability, customer focus, continuous improvement, and operational discipline
• Collaborate with sales leadership to develop and execute account strategies, including new customer onboarding and growth initiatives
• Ensure delivery of high-quality clinical support for PNS procedures, including adherence to protocols, regulatory requirements, and patient safety standards
• Build systems and processes that enable efficient clinical coverage and operational consistency
• Ensure timely and efficient case coverage through optimized clinician deployment and capacity planning based on current and future-state business needs
• Oversee workload balancing, staffing models, and territory alignment to maximize utilization and minimize inefficiencies
• Establish and enforce clinical competency frameworks, training programs, and certification processes
• Participate in customer education events, cadaver labs, and workshops
• Ensure adherence to regulations, policies, and code of ethics

Requirements

• Bachelor’s degree required; advanced degree preferred
• 7+ years of experience in medical devices, including field clinical roles
• 2+ years leading a field-based team in service delivery or clinical support
• Implantable, wearable, or programmable medical device experience preferred
• Experience in surgical/procedural and OR-based environments
• Demonstrated success in clinical operations and continuous improvement
• Strong coaching and performance management skills
• High emotional intelligence and adaptability in clinical environments
• Excellent communication with physicians and executive stakeholders
• Strong cross-functional collaboration skills

Benefits

• This is a remote position requiring 50% or more travel
• Proximity to a major airport in the Eastern or Central time zone is a plus

Pay

TBD

Schedule

Remote

Note: Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. Qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation.