Clinical Operations Manager - Peripheral Nerve Stimulation

About the role

The Clinical Operations Manager (COM) for Peripheral Nerve Stimulation Therapy is responsible for leading a national team of Field Clinical Managers to drive clinical excellence, patient support, and sales enablement for the PNS Therapy product portfolio. This role requires blending clinical leadership with operations management, field service operations, and customer engagement.

Responsibilities

• Hire, coach, and develop a national team of Field Clinical Managers
• Implement engagement, retention, and development plans to ensure a highly motivated team, reduced turnover, and continuous employee growth
• Conduct regular field observations (case coverage, ride-alongs, OR/clinic support)
• Drive a culture of accountability, customer focus, continuous improvement, and operational discipline
• Collaborate with sales leadership to develop and execute account strategies, including new customer onboarding and growth initiatives
• Ensure delivery of high-quality clinical support for PNS procedures, including adherence to protocols, regulatory requirements, and patient safety standards
• Build systems and processes that enable efficient clinical coverage and operational consistency
• Ensure timely and efficient case coverage through optimized clinician deployment and capacity planning based on current and future-state business needs
• Oversee workload balancing, staffing models, and territory alignment to maximize utilization and minimize inefficiencies
• Establish and enforce clinical competency frameworks, training programs, and certification processes
• Participate in customer education events, cadaver labs, and workshops
• Ensure adherence to regulations, policies, and code of ethics

Requirements

• Bachelor’s degree required; advanced degree preferred
• 7+ years of experience in medical devices, including field clinical roles
• 2+ years leading a field-based team in service delivery or clinical support
• Implantable, wearable, or programmable medical device experience preferred
• Experience in surgical/procedural and OR-based environments
• Demonstrated success in clinical operations and continuous improvement
• Strong coaching and performance management skills
• High emotional intelligence and adaptability in clinical environments
• Excellent communication with physicians and executive stakeholders
• Strong cross-functional collaboration skills

Skills

• Remote work capability required
• 50% or more travel required
• Proximity to a major airport in the Eastern or Central time zone preferred

Benefits

Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life.

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

This is a remote position requiring 50% or more travel.

Qualifications

Qualified candidates must meet the following criteria:

• Age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion, or sexual orientation are not factors in hiring decisions
• Must have a Bachelor’s degree
• At least 7 years of experience in medical devices, including field clinical roles
• At least 2 years of experience leading a field-based team in service delivery or clinical support
• Preferred experience with implantable, wearable, or programmable medical devices
• Experience in surgical/procedural and OR-based environments
• Must demonstrate success in clinical operations and continuous improvement
• Must have strong coaching and performance management skills
• Must have high emotional intelligence and adaptability in clinical environments
• Must have excellent communication skills with physicians and executive stakeholders
• Must have strong cross-functional collaboration skills