Clinical Operations Manager - Peripheral Nerve Stimulation

About the role

The Clinical Operations Manager (COM) for Peripheral Nerve Stimulation Therapy is responsible for leading a national team of Field Clinical Managers to drive clinical excellence, patient support, and sales enablement for the PNS Therapy product portfolio. This role requires blending clinical leadership with operations management, field service operations, and customer engagement.

Responsibilities

• Hire, coach, and develop a national team of Field Clinical Managers
• Implement engagement, retention, and development plans to ensure a highly motivated team, reduced turnover, and continuous employee growth
• Conduct regular field observations (case coverage, ride-alongs, OR/clinic support)
• Drive a culture of accountability, customer focus, continuous improvement, and operational discipline
• Collaborate with sales leadership to develop and execute account strategies, including new customer onboarding and growth initiatives
• Ensure delivery of high-quality clinical support for PNS procedures, including adherence to protocols, regulatory requirements, and patient safety standards
• Build systems and processes that enable efficient clinical coverage and operational consistency
• Ensure timely and efficient case coverage through optimized clinician deployment and capacity planning based on current and future-state business needs
• Oversee workload balancing, staffing models, and territory alignment to maximize utilization and minimize inefficiencies
• Establish and enforce clinical competency frameworks, training programs, and certification processes
• Participate in customer education events, cadaver labs, and workshops
• Ensure adherence to regulations, policies, and code of ethics

Requirements

• Bachelor’s degree required; advanced degree preferred
• 7+ years of experience in medical devices, including field clinical roles
• 2+ years leading a field-based team in service delivery or clinical support
• Implantable, wearable, or programmable medical device experience preferred
• Experience in surgical/procedural and OR-based environments
• Demonstrated success in clinical operations and continuous improvement
• Strong coaching and performance management skills
• High emotional intelligence and adaptability in clinical environments
• Excellent communication with physicians and executive stakeholders
• Strong cross-functional collaboration skills

Skills

• Remote work capability required (50% or more travel)
• Proximity to a major airport in the Eastern or Central time zone is a plus

Pay

TBD

Schedule

Remote work

Benefits

Commensurate with experience

Qualifications

Qualified candidates must meet the following criteria:

• Age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion, or sexual orientation are not considered in hiring decisions
• Qualified candidates must demonstrate a strong sense of belonging and commitment to fostering an inclusive and diverse community