Clinical Operations Manager - Peripheral Nerve Stimulation

About the role

The Clinical Operations Manager (COM) for Peripheral Nerve Stimulation Therapy is responsible for leading a national team of Field Clinical Managers. This role blends clinical leadership with operations management, field service operations, and customer engagement, ensuring optimal patient outcomes while maximizing operational efficiency and customer satisfaction.

Responsibilities

• Hire, coach, and develop a national team of Field Clinical Managers
• Implement engagement, retention, and development plans to ensure a highly motivated team, reduced turnover, and continuous employee growth
• Conduct regular field observations (case coverage, ride-alongs, OR/clinic support)
• Drive a culture of accountability, customer focus, continuous improvement, and operational discipline
• Collaborate with sales leadership to develop and execute account strategies, including new customer onboarding and growth initiatives
• Ensure delivery of high-quality clinical support for PNS procedures, including adherence to protocols, regulatory requirements, and patient safety standards
• Build systems and processes that enable efficient clinical coverage and operational consistency
• Ensure timely and efficient case coverage through optimized clinician deployment and capacity planning based on current and future-state business needs
• Oversee workload balancing, staffing models, and territory alignment to maximize utilization and minimize inefficiencies
• Establish and enforce clinical competency frameworks, training programs, and certification processes
• Participate in customer education events, cadaver labs, and workshops
• Ensure adherence to regulations, policies, and code of ethics

Requirements

• Bachelor’s degree required; advanced degree preferred
• 7+ years of experience in medical devices, including field clinical roles
• 2+ years leading a field-based team in service delivery or clinical support
• Implantable, wearable, or programmable medical device experience preferred
• Experience in surgical/procedural and OR-based environments
• Demonstrated success in clinical operations and continuous improvement
• Strong coaching and performance management skills
• High emotional intelligence and adaptability in clinical environments
• Excellent communication with physicians and executive stakeholders
• Strong cross-functional collaboration skills

Skills

• Strong leadership and management skills
• Ability to manage multiple priorities and deadlines
• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and as part of a team

Benefits

• Flexible work arrangements
• Competitive compensation package
• Health, dental, and vision insurance
• 401(k) retirement plan
• Employee assistance program
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

This is a remote position requiring 50% or more travel. Proximity to a major airport in the Eastern or Central time zone is a plus.