Clinical Operations Manager, Ophthalmology

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Lurie Children’s is ranked in all 10 specialties by U.S. News & World Report.

About the Role

Candidates for this position must have both clinical ophthalmology and management/leadership experience, as well as current certification as an OPT. Experience with budget planning and managing more than 20 FTEs of direct reports is highly preferred. This is a full-time salaried role and requires some travel.

Collaborates with Director of Ambulatory Services within designated area of responsibility to manage patient care operations and ensure the delivery of excellent patient care. Works with leadership team to create a work environment that engages staff in the attainment of department and organizational goals and vision. Understands and integrates into the delivery of patient care the needs of the neonatal, pediatric, adolescent, and adult patient regarding their growth and development process.

Responsibilities

• Works with the department leadership team to manage daily operations, ensuring the highest quality care, patient satisfaction, regulatory compliance, and patient safety.
• Performs routine patient rounding to identify trends in service delivery and opportunities to facilitate service recovery.
• Develops, implements, and monitors the effectiveness of operational processes and procedures.
• Leads process improvement initiatives to ensure high-quality outcomes.
• Ensures effective scheduling and staffing of staff.
• Oversees payroll/time reporting process, ensuring proper pay for staff, compliance with policies, and approval of overtime and incentive programs.
• Serves as a clinical and operational resource and role model to staff.
• Creates a work environment that attracts, retains, and engages the highest quality staff; proactively addresses issues affecting the work environment.
• Assists in the recruitment and selection of high-quality staff.
• Develops staff through coaching and mentoring; collaborates with staff development specialist and/or Clinical Educator to coordinate and facilitate in-services, conferences, and other professional development opportunities for staff.
• Ensures high standards of performance by proactively addressing performance issues, including coaching, disciplinary conversations, and feedback provided through the performance appraisal process.
• Assists director in monitoring productivity, budgeting, patient charges, and variance reporting; collaborates with Director to prepare budget, monitor monthly variances, and make recommendations for budget adjustments based on analyzed data and trends.
• Serves as leader and guide to manage complex projects within the department and organization.
• Facilitates timely communication within the department, between departments, and across the Lurie Children’s leadership structure; acts as a communication link between staff and senior leadership.
• Pursues professional development opportunities and networks to enhance professional knowledge and development.
• Demonstrates knowledge of pertinent aspects and competency with protocols related to chemical disinfection, high-level disinfection, and sterilization if required.

Requirements

• Bachelor’s degree in a related field; Master’s degree preferred.
• Certification by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) as an ophthalmic assistant (COA) and/or ophthalmic technician (COT) required within 1 year of employment.
• Minimum of 3-5 years of experience in a healthcare environment, with broad knowledge of issues, trends, practices, and systems related to pediatric healthcare delivery.
• Experience working in partnership with healthcare professionals in leadership roles.
• Basic Life Support Certification required.

Skills

• Excellent leadership skills and ability to work with a team.
• Strong written and verbal communication skills.
• Excellent organizational skills.
• Entry-level understanding of budgeting and monitoring/analyzing variance from budget.
• Familiarity with hospital information systems.
• Demonstrated ability to provide leadership in a collaborative and facilitative style.

Pay

The pay range for this position is $93,600.00 - $154,440.00. At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. In addition to base salary, Lurie Children’s offers a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefits

For full-time and part-time employees who work 20 or more hours per week, we offer a generous benefits package that includes:

• Medical, dental, and vision insurance.
• Employer-paid group term life and disability insurance.
• Employer contribution toward Health Savings Account.
• Flexible Spending Accounts.
• Paid Time Off (PTO), paid holidays, and paid parental leave.
• 403(b) retirement plan with a 5% employer match.
• Various voluntary benefits, including:
  • Supplemental Life, AD&D, and Disability.
  • Critical Illness, Accident, and Hospital Indemnity coverage.
• Tuition assistance and student loan servicing and support.
• Adoption benefits.
• Backup childcare and eldercare.
• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members.
• Discount on services at Lurie Children’s facilities.
• Discount purchasing program.