Clinical Operations Manager - Bone & Mineral Diseases

About the role

This position is responsible for operational management of clinical services in a specific department. This includes all operations necessary to deliver services such as electronic medical records systems, patient services / satisfaction, physician relationships, staff supervision (clinical and clerical), and quality / performance improvement; will include technical training and optimization processes aimed at supporting increased quality and efficiency. This position will also interface with person(s) responsible for scheduling / registration. Participates in the strategic planning and overall development of clinical services.

Primary Duties & Responsibilities

• Manage clinical operations of across multiple sub-specialty clinics within the adult division.
• Works to maintain and grow services by developing positive customer relationships and high levels of customer satisfaction.
• Provides management direction and assistance in resolving issues and complaints by team members, physicians, patients and referring physician offices.
• Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost effective manner.
• Develops and implements performance and quality improvement processes and monitors for effectiveness.
• Interface with clinical support services and assures processes for scheduling, registration, technical training to ensure job knowledge and processes are relevant, effective and efficient.
• May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs.
• Affirms licensing and certifications are up to date / current.
• Participate in development of operational budget and is responsible for implementation and management, overseeing and approving supply purchases and educational requests for clinicians and staff.
• Develops and implements methods for managing par levels to promote cost containment efforts.
• Ensures coordination and maintenance of related spaces, equipment and supplies.
• Provides reports, analysis and maintains records as required.
• Ensure patient safety at all times and educates / reinforces safety related policies, procedures and practices. Works closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs. Maintains compliance with existing policies and procedures.
• Other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment. Physical Effort: Typically sitting at desk or table. Ability to lift ten lbs. from floor to waist and carry ten lbs. for short distances. Push and pull occasionally with moderate force. Coordinate hand movements to write, type, manipulate folders and client body parts. Equipment: Office equipment.

Education

Required Qualifications: Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Skills

Not Applicable

Work Experience

Management (5 Years)

Additional Information

Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).