Clinical Operations Manager – Spine Services

Mayfield Clinic is seeking a strong clinical leader for the Clinical Manager of Spine Services role, focused on advancing spine care, leading high-performing teams, and driving data-informed operational and quality initiatives.

Requirements

• Graduate of an accredited Nurse Practitioner or Physician Assistant program with a current license to practice nursing in Ohio and Kentucky, or graduate of an AAPA-accredited school.
• Active certificate to prescribe.
• 5–7 years minimum experience in a healthcare setting.
• Previous experience within surgical spine services.
• Prior experience serving as a first assistant in surgery preferred.
• Business development experience preferred.
• Experience leading others preferred.
• Quality improvement and data analysis experience preferred.

Skills

• High degree of leadership, tact, judgment, communication, and decision-making skills.
• Experience developing cooperative efforts.
• Excellent management skills.
• Proven organizational and analytical skills.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Working knowledge of computers and practice management software.
• Excellent customer service.
• Strong oral and written communication skills.
• Ability to maintain composure and restore calm in stressful situations.

Responsibilities

• Report to the VP of Operations, ensuring organizational expectations are cascaded to physicians, APPs, associates, and other clinical/administrative areas while representing their needs.
• Work closely with the Spine COE Physician Chair to advance spine strategies and directives.
• Oversee business development and operational management of spine services across the organization.
• Manage clinical aspects of strategic spine programs, including an Osteoporosis Clinic.
• Develop and maintain a corporate culture supporting Mayfield Clinic’s mission and values.
• Serve as a key member of the management team, participating in strategic planning and implementation of organizational initiatives.
• Provide leadership and management expertise for the Spine COE to achieve service line goals.
• Partner with the Spine COE Chair to develop agendas, presentations, and recommend staffing, process reviews, and business opportunities.
• Hold clinics as needed to facilitate access for new spine patients or provide APP coverage at designated sites.
• Collaborate with providers and healthcare teams to deliver care and make appropriate recommendations.
• Lead spine standardization efforts across all facilities, analyzing data and recommending process improvements.
• Drive data-driven clinical quality improvement initiatives to enhance performance, outcomes, and growth.
• Manage and mentor associates within the organizational reporting structure.
• Assist in developing the annual financial plan, manage the operating expense budget, and maintain expenditures within the approved budget.
• Conduct meetings and training as needed.
• Establish work procedures and standards to improve efficiency and ensure superior patient care.
• Foster collaborative relationships with local hospital systems and partners.
• Maintain effective interdepartmental relationships.
• Uphold clinical skills and professional expertise through participation in professional organizations, workshops, CEU activities, and literature review.
• Participate in research projects for clinical studies as requested.
• Contribute to team efforts by performing other duties as assigned.

About the Organization

Mission: To provide the best neurological care through superior clinical outcomes, compassionate patient care, education, research, and innovation.

Values: Associates must uphold these values as part of their employment and annual performance review:

• Integrity: Commitment to honest and ethical behavior in all endeavors.
• Excellence: Commitment to the highest level of performance and continuous improvement.
• Respect: Recognition of every individual’s worth, quality, and importance.
• Compassion: Commitment to empathy in all interactions.
• Collaboration: Embrace teamwork, mentoring, cooperation, and sharing of expertise.