Clinical Operations Manager

Responsibilities

• Oversee clinical and operational functions for the assigned facility, ensuring compliance with organizational standards and best practices.
• Develop and implement a clinical program schedule to guarantee a minimum of 20 clinical hours per week.
• Schedule and coordinate program activities to enhance service delivery.
• Recruit, hire, train, and mentor clinical and program staff.
• Manage hourly employee timecards, paid time off (PTO), and performance evaluations.
• Develop staffing schedules to ensure adequate 24/7 client supervision ratios.
• Participate in the admission and intake process as needed.
• Provide clinical support by maintaining a caseload and facilitating groups in the absence of the Primary Therapist.
• Facilitate weekly treatment team meetings, clinical supervision sessions, program, and staff meetings.
• Collaborate with Clinical and Executive Directors to identify training needs, clinical initiatives, and manage client admissions/discharges.
• Enhance client and family experiences through consistent communication and attention to their needs.
• Support emerging crisis situations within the milieu and participate in the on-call rotation.
• Counsel and support staff with program and client-related issues, fostering a collaborative work environment.
• Ensure compliance with all legal and regulatory requirements, health and safety standards, and professional conduct guidelines.
• Support quality assurance and quality improvement initiatives as necessary.
• Perform other duties as assigned to support the overall mission of the organization.

Requirements

• Master’s degree and licensed as Marriage Family Therapist (LMFT), Professional Counselor (LPC), Mental Health Counselor (LMHC), Social Worker (LICSW), or Doctorate-level Psychological Associate or Clinical Psychologist.
• Ability to provide clinical supervision to Associate-level and Practicum Trainees as required.
• Minimum two (2) years of relevant clinical experience with adolescents, young adults, and families with mental health, substance abuse, and co-occurring disordered populations preferred.
• Minimum one (1) year experience in a residential setting preferred.